Executive-Sales

Description

Position Summary: This role supports sales and marketing, handles guest inquiries, processes reservations, and maintains guest loyalty while upholding brand image and company standards. Key Highlights: 1. Manage guest calls and requests to optimize revenue. 2. Promote brand image and guest loyalty. 3. Process reservations and office tasks for Sales and Marketing. **Additional Information** **Job Number**26061205 **Job Category**Sales \& Marketing **Location**Four Points by Sheraton Santiago, Santa Magdalena No. 111, Santiago, Region Metropolitana de Santiago, Chile **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Contact appropriate personnel or departments (e.g., Sales, Data Administration, Accounting) as needed to resolve guest calls, requests, or issues. Use sales techniques that optimize revenue while maintaining existing guest loyalty to Marriott, including the “sell the best” technique. Determine and provide guest gifts as appreciation for being our customers (e.g., reward points, show tickets, gift certificates). Promote brand image awareness both internally and externally. Process requests to cancel Marriott Rewards program points. Process all room reservations, requests, modifications, and cancellations received by phone, fax, or email. Enter Marriott Rewards program information using appropriate software when taking guest reservations. Answer, log, and process all guest calls, requests, questions, or concerns. Perform general office tasks to support Sales and Marketing (e.g., filing, sending emails, transcribing information, sending faxes). Assist management with employee training and motivation; serve as a role model. Comply with all company policies and procedures; ensure uniform and personal appearance are neat and professional; maintain confidentiality of proprietary information; protect company assets. Greet and acknowledge all guests according to company standards; anticipate their service needs and fulfill them with genuine appreciation. Communicate with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using proper protocol. Cultivate and maintain positive working relationships with others; support the team in achieving common goals; listen and respond appropriately to other employees’ concerns. Monitor others’ performance to ensure adherence to expectations and quality standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance. Perform other reasonable job duties as requested by supervisors. DESIRABLE SKILLS Education:High school diploma or equivalent General Educational Development (GED) certificate. (General Educational Development, GED). Relevant work experience:At least 2 years of relevant work experience. Supervisory experience:Supervisory experience is not required. License or certification:None *At Marriott International, we are committed to offering equal opportunities, ensuring everyone feels welcome, and facilitating access to employment opportunities. We actively foster an environment where the diversity of our associates’ backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to not discriminating on the basis of disability, veteran status, or any other characteristic protected by applicable law.* Where timeless classics intertwine with modern details. Where business meets pleasure. Where travelers from around the world can enjoy the local area. As a team member, you will become part of the Four Points by Sheraton community—where everyone is welcome, we help each other, and every hotel matters. We offer guests exactly what they need—without complications. If you’re seeking opportunities to make guests feel comfortable in a friendly, genuine, and accessible environment, join our team. By joining Four Points, you join a portfolio of brands under Marriott International. **You’ll be** where you can do your best work, begin fulfilling your purpose, **be part of** an incredible global team, and **become** your best self.