Collections Supervisor, Contact Center

Description

Job Summary: We are seeking a Contact Center Supervisor to lead collections teams, optimize processes, and ensure achievement of goals at a growing Chilean startup. Key Highlights: 1. Lead and supervise telephone advisor teams 2. Implement strategies to improve collection efficiency 3. Provide ongoing coaching and training to the team A growing Chilean startup is looking to hire a Collections Supervisor for its Contact Center, with a minimum of 2 years’ experience in the same or similar role—specifically leading large-scale collections portfolios—and possessing the ability to motivate teams and ensure goal attainment. Job Responsibilities Lead and supervise the telephone advisor team. Monitor team performance, ensuring compliance with metrics and objectives. Implement strategies to improve collection and sales efficiency. Provide ongoing coaching, training, and feedback to the team. Manage productivity reports and propose process improvements. Analyze data and reports in Excel to optimize team management. Ensure compliance with internal regulations and procedures. Requirements Minimum 2 years’ experience supervising call centers in collections. Ability to work under pressure and meet ambitious targets. Proficiency in Excel for reporting and data analysis. Experience managing KPIs and performance reports. Availability for full-time employment. 100% on-site work at our office in downtown Santiago. Gross monthly salary: CLP $750,000 + bonuses. Technical degree in Administration or equivalent. Employment Type: Full-time Work Location: On-site employment