Customer Experience Executive | Field Work

Description

Job Summary: We are seeking a Customer Experience Executive to manage on-site customer service and follow-up, ensuring service quality and timely resolution of requests. Key Highlights: 1. Dynamic role with a high degree of autonomy and direct customer contact. 2. Professional development opportunities within a growing organization. 3. An excellent work environment and job stability. Customer Experience Executive \| Field Work Are you passionate about delivering an outstanding customer experience and building trusted relationships? We are currently looking for a **Customer Experience Executive**, responsible for managing on-site customer service and follow-up, ensuring service quality, timely resolution of requests, and effective coordination with various internal departments. Main Responsibilities * Conduct on-site visits to customers. * Identify and manage incidents, ensuring proper follow-up and resolution. * Maintain close relationships with customers and administrators. * Coordinate requests with internal departments. * Record visits, actions, and activities in management platforms. * Identify improvement opportunities to strengthen the customer experience. Requirements * Technical or professional degree in Administration, Business, Customer Service, or a related field. * At least 1 year of experience in customer service, account management, after-sales service, or similar roles. * Fieldwork experience is desirable. * Proficiency in Microsoft Office and digital tools. * Valid Class B driver's license (mandatory). * Availability for frequent travel. * CRM (Salesforce) experience. We seek individuals with * Excellent customer orientation. * Effective communication skills. * Strong organizational and self-management abilities. * Problem-solving capability. * Proactivity and results orientation. * Ability to work independently in the field. We Offer * The opportunity to join a continuously growing organization. * A dynamic role with a high degree of autonomy and direct customer contact. * Job stability. * Professional development opportunities. * An excellent work environment. * Complementary health insurance. * Amipass card. Salary: $1\.000\.000 \- $1\.200\.000 per month Workplace: On-site employment