Passenger Service Agent

Description

Job Summary: We are seeking dedicated personnel to operate in passenger service, ensuring compliance with aviation regulations and delivering an exceptional customer experience. Key Highlights: 1. Part of a global team that values care and teamwork 2. Ensures a consistent, high-quality aviation customer experience 3. Works under aviation regulations such as DGAC and Swissport Overview: Are you ready to take flight in a dynamic, fast-paced aviation sector? As a world leader in aviation services, Swissport provides ground handling, cargo, and passenger services to over 300 million passengers annually. Our mission is simple: "Deliver consistent, tailored aviation solutions worldwide for a better customer experience." We believe our people are what set us apart from the competition. At Swissport, we are guided by our core values — Care, Do the Right Thing, and Win as a Team — and we are currently seeking dedicated individuals who align with these values to join our teams across various locations worldwide. **Job Summary** Master passenger service operations for each flight departure, complying with regulations imposed by Swissport Chile S.A., the airline, and DGAC, as applicable. **Responsibilities** * Comply with and enforce regulations and rules issued by the Directorate General of Civil Aviation (DGAC), NP Concession, and Swissport. * Know and apply SWP and airline Operational and Emergency Procedures. * Maintain a valid airport credential, **TICA No. 5**, and be certified for jet bridge operation. * Accurately register and sign attendance at the start and end of each shift. * Attend briefing and debriefing sessions for each shift. * Carry required materials for arrival and boarding gate operations per client requirements. * Use PPE correctly. * Perform lobby duties, including passenger segregation by class and document verification (first contact with the passenger). * Execute all procedures outlined in Swissport and client manuals for boarding, lobby, and dispatch. * Enter passenger information accurately into the system. * Collect ancillary fees according to client procedures. * Follow the procedure for accepting dangerous goods at the client’s counter. * Verify that checked baggage complies with the airline’s baggage allowance and charge accordingly for excess or non-allowable baggage. * Ensure luggage is properly tagged and identified. * Ask required security-related questions per regulatory requirements. * Ensure passengers are aware of travel regulations. * (Name, phone number, and address). Request seat preferences from passengers, display the seat map, and offer alternatives based on seat availability. If passengers are traveling with companions or family members, assign seats together or as close as possible. * Inquire whether passengers carry any restricted items in their carry-on baggage (security questions). If so, request that such items be placed in checked baggage. * Tag and verify that carry-on baggage meets travel requirements. * Provide passengers with their boarding pass(es) and direct them appropriately, indicating flight number, gate, and boarding time. * Conduct a cross-check in the boarding lounge between the passenger’s passport and boarding pass. * Confirm that the correct passenger boards the correct flight. * Compile statistics (COPAE) per airline requirements. * Stay updated on procedures for each client and Swissport. * Stay updated on documentation requirements for international flights. * Efficiently communicate operational information to the Supervisor or Flight Lead Agent. * Be available for unexpected situations (e.g., flight delays and/or complex operations). * Support various flight functions for which you are certified and/or as directed by the Supervisor or Flight Lead Agent. * Perform assigned tasks with high-quality outcomes. * This role may be part-time or full-time. * Fulfill responsibilities detailed in the Station QHSE Management System Manual and other manuals under your responsibility and management, ensuring compliance with ISO 9001, ISO 14001, ISO 45001, and ISAGO standards. **Requirements and Competencies** * Technical degree in tourism and/or related field. * Computer literacy and proficiency in Microsoft Office. * Familiarity with airline systems. * Achieve a minimum 80% pass rate in training courses delivered by SWP and clients. * Proactive, responsible, organized, and leadership-oriented. * Ability to work under pressure. * Intermediate English; additional languages desirable. **What We Offer** * Transportation, subject to each airport’s conditions. * Uniform. * Life insurance. * Compensation fund benefits. At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to fostering an inclusive workplace where all qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Visit our website at https://careers.swissport.com for more information about life at Swissport. Join Swissport today and become part of a team that connects the world of aviation.