Technical Integration and Digital Projects Analyst

Description

Job Summary: We are seeking a Technical Integration and Digital Projects Analyst to lead platform software stability, synchronization, and integration, ensuring seamless transactional flow and cybersecurity, while incorporating generative AI to optimize processes. Key Highlights: 1. Lead technical integrations and strategic digital projects 2. Automate processes using generative AI to optimize operations 3. Ensure technical stability and transactional cybersecurity **About the Role** ---------------- We are looking for a **Technical Integration and Digital Projects Analyst** to lead technical stability, data synchronization, and software platform integration (APIs, ERP, Multivende, Shopify, payment gateways, and pricing intelligence tools such as Muttdata). The person in this role will be critical in providing dual support: ensuring our high-volume business unit’s transactions flow without system saturation, and guaranteeing that cybersecurity and fraud prevention protocols prioritize protection of high-ticket transactions within our luxury portfolio. Additionally, they will actively incorporate generative AI tools (e.g., Claude) to automate processes, optimize data flows, and resolve incidents more efficiently. **Key Responsibilities** --------------------------------- * **ERP and Multivende Architecture:** Manage technical connectivity between systems, ensuring inventory, cost, and price changes flow reliably from the ERP to Multivende, with priority given to real-time updates of critical SKUs. * **Technical Integration of Pricing and External Software:** Maintain stability of API-based integration between pricing intelligence tools (e.g., Muttdata) and core systems, enabling bulk price updates and commercial rule deployments without interruption. * **Technical Onboarding of New Business Channels:** Manage endpoints and tokens in Multivende so that multi-brand catalog information flows seamlessly into new channels (e.g., Falabella, Mercado Libre, among others). * **Fraud Prevention and Risk Management:** Review payment gateway alerts (Transbank, Mercado Pago), manage risk filters, and document chargeback disputes—with special focus on high-ticket orders. * **Incident Management and QA:** Lead internal helpdesk efforts to resolve technical issues and conduct periodic quality assurance tests on inventory integrations, payment gateways, and data flows prior to high-traffic deployments and commercial campaigns (Cyber Day, Black Friday, Hot Sale, etc.). * **AI Automation and Integration:** Design, implement, and oversee automation solutions using advanced AI models (with emphasis on Claude), applied to database cleansing, product attribute standardization, and predictive analytics generation. * **System Migrations and Support:** Execute database migrations to new platforms, ensuring integrity of historical data. * **Continuous Improvement:** Document incidents and implemented solutions, and propose continuous improvements to the area’s technological processes. **What We’re Looking For** ---------------- **Education:** * Computer Science Engineering, Information Engineering, Applied Informatics Engineering, or Systems Engineering. **Experience:** * Minimum 2 years of verifiable technical experience supporting e\-commerce, omnichannel software integrations, API management, or fraud prevention in high-volume or high-value digital transactions. **Mandatory Technical Skills:** * Shopify, Multivende, REST APIs, JSON, ERP. * Payment gateways and fraud prevention. * Advanced Excel. **Desirable Technical Skills:** * SQL, Power BI, Google Analytics 4, Google Tag Manager. * Postman, Git, Jira. * Python, n8n, Make, Zapier, Docker (basic). **Generative AI Usage:** * Experience using generative AI tools (Claude, ChatGPT, Gemini, Copilot) for process automation, technical documentation, SQL query generation, operational workflow optimization, information analysis, and data standardization. **Personal Competencies:** * Proactive in seeking automated solutions and adopting new technologies. * Solution-oriented and capable of working under pressure. * Logical, structured, and analytical thinking. * Organizational skills and ability to manage priorities. * Effective communication. * Collaborative mindset and technological adaptability. **Functional Competencies:** * Advanced resolution of complex technical problems. * Systemic quality assurance (QA) audits prior to commercial deployments. * Management, containment, and resolution of critical IT incidents. * Practical application of AI models to optimize and automate digital business tasks. **Role Interactions** ------------------------- **Internal:** IT Department, Customer Service, Digital Marketing, Commercial Operations, Logistics, Finance, HR. **External:** Shopify, Multivende, Mercado Libre, Falabella, Transbank, Mercado Pago, Muttdata, ERP vendors, and other technology providers. **Conditions** --------------- * Base salary according to current compensation policy. * On-site/hybrid work mode, per company policy. * Participation in strategic digital transformation initiatives. * Availability to provide support during high-demand events (CyberDay, Black Friday, or other commercial campaigns). * Corporate benefits per internal policies. Are you motivated by a technical challenge combining e\-commerce, system integrations, and AI-driven automation? Apply now and join our team.