Customer Service Executive

Description

Job Summary: We are seeking a Customer Service Executive to join a diverse and inclusive team, providing support and advice on insurance matters to clients. Key Highlights: 1. Being part of a diverse and inclusive team 2. Interacting with various internal and multicultural teams 3. Opportunities for learning and development Job Description: **Customer Service Executive** Would you like to join a diverse and inclusive team? This position is waiting for you! This is a hybrid role based at our office in Santiago, Chile. **Aon is in the business of making better decisions** At Aon, we shape decisions to improve, aiming to protect and enrich people’s lives worldwide. As an organization, we are united by trust as an inclusive and diverse team, and we are passionate about helping our colleagues and clients succeed. **Your typical day will include:** * Handling/resolving customer inquiries/requests via communication channels (in-person, telephone, email). * Guiding company employees during their initial enrollment in insurance coverage, ensuring they understand the agreed-upon coverage terms, reimbursement procedures, and optimal utilization of their benefits. * Advising insured individuals on the company’s digital insurance platforms regarding reimbursement requests. * Responding to insured individuals’ reimbursement inquiries promptly and accurately. **What makes this opportunity different?** Seize the opportunity to join an integrated team, interacting with various internal and multicultural teams, and accessing diverse learning and development opportunities! **Skills and experience that will lead you to success:** * Minimum 2 years of experience in Service-related roles. * Basic proficiency in Windows platform, Word, Excel, PowerPoint, Outlook, and Internet. * Interpersonal skills, organizational ability, and capacity for interdisciplinary collaboration.