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Summary: As Team Lead for IT Support, you are responsible for ensuring that daily IT support operates efficiently, professionally, and with high service quality, serving as a natural liaison between the stores and the IT team. Highlights: 1. Overall responsibility for daily IT support to 18 stores 2. Team leader for IT student assistants with professional mentoring 3. Varied daily work involving operational support and team development Would you like to lead daily IT\-support in a retail company where IT is closely integrated with operations and where your contributions make a noticeable difference to colleagues in the stores? Then you now have the opportunity to become **Team Lead for IT\-Support at Løvbjerg**. This position is newly created, and you will become a central part of Løvbjerg IT, supporting our 18 stores every day. You will take on both a hands\-on support role and a professional and coordinating responsibility for the team of IT‑student assistants. **About the position** As Team Lead for IT\-Support, you are responsible for ensuring that daily IT\-support operates efficiently, professionally, and with high service quality. You serve as the natural liaison between the stores, the IT‑team, and external partners—and you lead the way in both problem solving and collaboration. You will experience a varied daily routine, combining operational support tasks with a focus on structure, prioritization, knowledge sharing, and team development. **Your key responsibilities** * Overall responsibility for daily IT\-support to Løvbjerg’s 18 stores. * Coordination and prioritization of support requests. * Team leadership for IT\-student assistants, including professional mentoring and training. * Troubleshooting and support for point-of-sale systems, promotions, hardware, etc. * User support, e.g., user account creation and password resets. * Documentation of issues and solutions with an emphasis on knowledge sharing. * Escalation and follow-up on more complex cases with vendors and internal partners. * Contributing to continuous improvement and professionalization of IT\-support. **We imagine that you** * Thrive in a role combining responsibility, coordination, and leadership (formal or informal). * Are service-oriented and communicate clearly—even during busy periods. * Work systematically and take ownership of tasks and decisions. * Ideally have experience in retail or store operations, though this is not a requirement. **At Løvbjerg we offer** * An exciting position within a company characterized by short decision-making processes. * A central role with significant influence on daily operations in the stores. * Close collaboration with the IT Director and other colleagues at headquarters. * The possibility of remote work by agreement. * An informal work environment focused on collaboration and accountability. * Løvbjerg’s employee benefits—e.g., staff discounts in our stores. **Expected start date** Start on 1\. June or by mutual agreement. **We look forward to hearing from you!** If this sounds like the right opportunity for you, please send your application and CV. We conduct interviews continuously, so don’t hesitate to apply. If you have questions about the position, please feel free to contact **Claus Lund Enemark**, IT\-Director, at tel. 51 59 36 57\.
