IT Technical Support Engineer

Description

Job Summary: We are seeking an IT Technical Support Engineer to provide first-level technical support to internal users, ensuring operational continuity of IT infrastructure and services. Key Highlights: 1. First-level technical support to internal users 2. Resolution of incidents and technical requests 3. Support in technological transformation and evolution **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. **Make this the place where you grow** As a global leader in business and technological innovation, NTT DATA works with the world’s top organizations to deliver solutions that generate significant impact. We seek curious, committed, and technology-passionate individuals who want to make real business and societal impact. **We are looking for an IT Technical Support Engineer** **What will be your challenge?** You will be responsible for providing first-level technical support to internal users, ensuring operational continuity of IT infrastructure, systems, and services. You will identify, diagnose, and resolve low-to-moderate complexity technical incidents and requests, guaranteeing timely response, SLA compliance, and an efficient service experience for users—contributing to project success and supporting our clients through their technological transformation and evolution. This role describes your starting point at NTT DATA. We believe in long-term relationships and supporting your development. As your skills and ambitions evolve, we will work with you to identify future opportunities, projects, and growth paths within our organization. **Key Responsibilities** * Monitor and maintain IT infrastructure and service operations, ensuring equipment, systems, and software are correctly configured, operational, and aligned with business requirements. * Manage and resolve technical incidents, requests, and problems—identifying root causes, applying effective solutions, escalating when appropriate, and ensuring Service Level Agreement (SLA) compliance. * Provide user and stakeholder support and assistance, maintaining timely communication regarding request status, collaborating with internal and external teams, and ensuring proper documentation and case updates. **Mandatory Requirements** * Professional degree in Computer Science, Computing, or related field. * Minimum 2–3 years of experience in similar roles or responsibilities. * Experience diagnosing and resolving issues in an IT technical support role. * Experience with various technologies, e.g., Secure Print, MS Azure, meeting room technologies, Microsoft 365, among others. * Intermediate to advanced conversational English proficiency (will be assessed). * Availability to travel within Chile. **Desirable Requirements** * Valid ITIL v4 certification. * Valid CompTIA A+ certification. * Valid Class B driver’s license. Work Mode: 100% on-site Location: Santiago, Chile **Corporate Benefits:** * Complementary health insurance. * Half-day off on your birthday. * Physical and emotional wellness programs. * Year-end and Christmas bonuses. **Why Choose NTT DATA?** Global presence in over 70 countries. Top Employer and #3 GPTW Chile 2025–2026. People-First culture centered on individuals. Access to learning, training, and certification platforms. Diverse, inclusive, and collaborative environment. Do you want to build your career at a technology innovation leader? **Apply today!** *"We believe in inclusive workplaces and value diversity. This job posting complies with Law No. 21.015, which promotes the inclusion of Persons with Disabilities in the labor market."* **Workplace type:** On-site Working **About NTT DATA** NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100\. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D. **Equal Opportunity Employer** NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. **Third parties fraudulently posing as NTT DATA recruiters** NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please *contact us*.