Technical Support Representative

Description

Job Summary: We are seeking a Technical Support Representative with a service-oriented attitude and problem-solving ability—ideal for individuals who enjoy technology and helping users. Key Highlights: 1. Continuous training and learning 2. Opportunities for growth in technology 3. Development of technical and service skills **Job Summary:** We are seeking a Technical Support Representative with a service-oriented attitude and problem-solving ability. Ideal for individuals who enjoy technology, helping users, and building a career in technical support. **Your Responsibilities:** * Handle technical inquiries via phone, email, or chat. * Diagnose and resolve basic software and hardware issues. * Guide users step-by-step through technical solutions. * Log requests and document resolutions. * Follow up on pending cases. * Escalate complex issues to the appropriate technical team. **Requirements:** * Basic knowledge of computing and technology. * Strong communication and problem-solving skills. * Customer orientation and service mindset. * Ability to learn new systems and tools. * Organizational skills and attention to detail. * Prior experience in technical support or customer service is valued but not required. **Why Work With Us:** * Professional and collaborative work environment. * Continuous training and learning. * Opportunities for growth in technology. * Development of technical and service skills. * Potential to build a long-term career. Salary: $650 \- $900 per month Work Location: On-site employment