Customer Experience Analyst

Description

Job Summary: Falabella is seeking a Customer Experience Analyst to process, analyze, and visualize customer data, generating insights to support evidence-based decision-making. Key Highlights: 1. Fun and collaborative work environment 2. Generation of actionable insights from customer data 3. Innovation and significant challenges within a committed team **Job Description** ---------------------- \#WeAreGrupoFalabella — We want to inspire you with innovation, commitment, major challenges, and above all, a fun and highly collaborative work environment. At Falabella, we are looking for a Customer Experience Analyst to join our team. What is the mission of this role? Execute customer data processing, analysis, and visualization to generate actionable insights. Support the CX area in integrating data sources, ensuring data reliability and insight generation to enable evidence-based decision-making. Process and cross-reference information from various customer sources. Key Responsibilities: * Process and cross-reference information from multiple customer sources (Medallia, transactional databases, surveys). * Conduct exploratory analyses and identify patterns in customer behavior and key findings. * Optimize insight extraction for systematic insight generation. **Candidate Requirements** -------------------------- * Degree in Industrial Engineering, Business Administration, Sociology, or related field * Advanced Excel proficiency (mandatory), plus experience in data analysis and visualization (Power BI, SQL) * Intermediate English (preferred) * Minimum 2 years’ experience in Business Intelligence or Market Research * Intermediate SQL / Python skills (preferred) This opportunity is open to persons with disabilities. **Selection Process** ------------------------ The selection process is conducted via Aira — a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to this position 2\. Check your email 3\. Log in to Aira and respond to the requested questions and/or assessments Then, if your profile matches our requirements, we will contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ We are over 88,000 people who every day work toward our firm Purpose — Simplify and Enjoy Life More. We operate in 9 countries and consist of five major brands across diverse industries: Falabella Retail, Sodimac, Banco Falabella, Tottus, and Mallplaza. Each brand defines who we are, and together — as One Team — we strive daily to reinvent ourselves and exceed our customers’ expectations. A team full of dreams that makes things happen. We dare to launch initiatives and innovate, take risks, and create opportunities enabling us to remain at the forefront — constantly reinventing ourselves to deliver the best shopping experience at every touchpoint with us.