Customer Success Manager

Descripción

Summary: Andina Intelligence Systems SpA is seeking a proactive Customer Success Manager to build strong client relationships, drive product adoption, and support long-term customer retention for AI and software solutions. Highlights: 1. Build strong client relationships and drive product adoption with AI solutions 2. Opportunity to work with innovative AI and technology solutions 3. Professional development and career-growth opportunities Andina Intelligence Systems SpA is a Chilean technology company specializing in artificial intelligence, data analytics, automation, and intelligent software solutions for businesses in finance, logistics, retail, mining, and other industries across Chile. About the Role Andina Intelligence Systems SpA is seeking a proactive and customer\-focused **Customer Success Manager** to build strong client relationships, improve customer satisfaction, drive product adoption, and support long\-term customer retention. The successful candidate will serve as a key point of contact for clients using AI, data analytics, automation, and intelligent software solutions. The role requires a combination of relationship management, problem\-solving, communication, and business skills. Key Responsibilities * Manage relationships with assigned customers throughout the customer lifecycle. * Lead customer onboarding and implementation activities. * Understand customer goals, requirements, and business challenges. * Develop customer success plans and track progress toward agreed objectives. * Monitor customer engagement, product adoption, satisfaction, and account health. * Conduct regular customer meetings, business reviews, and progress discussions. * Identify risks to customer retention and develop appropriate action plans. * Coordinate with sales, technical support, product, engineering, and implementation teams. * Respond to customer concerns and ensure issues are properly escalated and followed up. * Identify opportunities for account expansion, renewals, and additional services. * Collect customer feedback and communicate product improvement opportunities to internal teams. * Maintain accurate customer information and activities in CRM and customer\-success platforms. * Prepare customer health, retention, adoption, and performance reports. * Develop educational resources, product guidance, and best practices for customers. * Support renewal planning and help maintain strong customer retention rates. Qualifications * Bachelor's degree in **Business Administration, Marketing, Communications, Information Technology, Customer Experience**, or a related field. * **2–5 years of experience** in customer success, account management, client services, customer support, or a related role. * Experience managing B2B customer relationships is highly desirable. * Strong understanding of customer lifecycle and retention strategies. * Excellent communication, presentation, and interpersonal skills. * Strong problem\-solving and conflict\-resolution abilities. * Experience using **CRM and customer\-success platforms**. * Ability to analyze customer data, usage metrics, satisfaction indicators, and account performance. * Strong organizational and time\-management skills. * Ability to manage multiple customer accounts and priorities. * Professional fluency in **Spanish**. * English proficiency is an advantage when working with international clients or technology partners. * Experience with **SaaS, AI, data analytics, automation, cloud software, or technology products** is an advantage. Preferred Skills * Customer onboarding and implementation * Account management * Customer retention * Product adoption * Customer relationship management * Renewal management * CRM systems * Customer\-health monitoring * Data analysis and reporting * Problem\-solving * Presentation and communication * Cross\-functional collaboration Ideal Candidate The ideal candidate is empathetic, organized, proactive, and commercially aware. They should enjoy building long\-term customer relationships and be able to understand technical products well enough to explain their value to business users. Experience working with **AI, SaaS, analytics, automation, or enterprise technology solutions** will be particularly valuable. What We Offer * Competitive compensation of **CLP 8,500–12,500 per hour**. * Opportunity to work with innovative AI and technology solutions. * Professional development and career\-growth opportunities. * Exposure to customers across finance, logistics, retail, mining, and other industries. * Collaborative environment with sales, product, engineering, and technical\-support teams. * Opportunity to contribute directly to customer satisfaction and business growth. How to Apply Qualified candidates should submit their **CV/resumé** highlighting their customer\-success or account\-management experience, educational qualifications, technology experience, customer\-retention achievements, and relevant professional skills. Sueldo: $8\.500 \- $12\.500 la hora Lugar de trabajo: Viajar de manera regular