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Psje San Andres, Puerto Montt, Region de Los Lagos, Puerto Montt, Los Lagos, Chile","infoId":"6433461286477112","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"EJECUTIVO/A ATENCION CLIENTES PUERTO MONTT","content":"**Descripción empresa:** \n\nBancoEstado Cobranzas forma parte del Grupo BancoEstado y desde hace 25 años trabajamos con dedicación para que miles de personas recuperen su estabilidad financiera, entregándoles soluciones a través de la normalización.\n \n \n\nEstamos presentes a lo largo de todo el país. 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Nos comprometemos a ofrecer igualdad de oportunidades a todas las personas postulantes, fomentando un entorno basado en la escucha, el respeto y la colaboración.\n \n \n\nEl objetivo de este cargo es atender, asesorar y gestionar integralmente a deudores morosos de multisegmentos (segmento personas, micro y pequeñas empresas) entregando herramientas que permitan que nuestros clientes se empoderen y puedan recuperar su estabilidad financiera, y así cerrar exitosamente el proceso de normalización y cobranza, por medio de gestiones de normalización que les permita cumplir con los servicios financieros comprometidos con el banco, y además cautelando la calidad de servicio.\n \n \n\n**Funciones:** \n\n* Asesor, resolver dudas y proporcionar la información necesaria que permita normalizar la situación del cliente, según el protocolo de atención y la política de cobranza vigente.\n* Revisar y analizar antecedentes del deudor para proponer los productos de normalización que mejor se adecúen a su situación particular, de acuerdo con la política de crédito y cobranza vigente.\n* Evaluar y negociar fórmulas alternativas de pago de acuerdo a políticas vigentes de crédito y cobranza, proponiendo y formalizando estas alternativas frente a las instancias correspondientes.\n* Dar cumplimiento a los procedimientos de Normalización y efectuar consultas a las herramientas sistémicas de cobranza, de acuerdo con las normativas y procedimientos establecidos.\n* Mantener ingreso a Emerix o cualquier otra aplicación proporcionada por la Empresa, de clientes gestionados presencial o telefónicamente. 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Formación técnica en Administración de Empresas, Electricidad o similar, de llegar a tener formación en las dos es un plus al momento de la postulación. Entre 2 a 5 años en Atención al cliente , elaboración de pedidos y cotizaciones. Experiencia en procesos administrativos de ventas, facturación y atención al cliente. Conocimientos en productos eléctricos de baja tensión. Manejo intermedio de ERP (ideal Softland) y Office. ¿Qué funciones desempeñarás? Atención a clientes subdistribuidores. Procesamiento y seguimiento de pedidos. Apoyo en la preparación de cotizaciones y notas de venta. Coordinación con áreas de logística, cobranzas y administración. Actualización de fichas técnicas y apoyo en campañas comerciales. Generación de reportes, control de documentación y atención postventa. Las condiciones de esta oferta son: Renta líquida: $750\\.000 Horario: Lunes a jueves de 8:00 a 17:30 horas y viernes de 8:00 a 16:00 horas (30 minutos de colación). Modalidad: 100% presencial. (Puerto Montt). 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