**WORK WITH A PURPOSE** Join our **Accenture** **Technology** team and be part of the change! We invite you to open the doors to the digital world, where you can develop your talent, grow, learn, and get certified in the most advanced technologies, deliver continuous agile innovation, and participate in new business opportunities. Discover the commitment and energy we dedicate to transforming the way our clients and communities work, with a forward-looking vision. We are currently looking for a *Remote Support Agent* eager to take on new challenges. The **Remote Support Agent** is responsible for providing technical assistance to users through digital channels (phone, email, chat, ticketing tools), resolving issues related to **software, hardware, networks, and access**. Their role includes **case follow-up**, **solution documentation**, and **continuous service improvement**. This position requires **technical skills**, **customer orientation**, and the **ability to work both independently and collaboratively**. **Key Responsibilities** * Provide remote technical support to users across various digital channels. * Diagnose and resolve incidents related to software, hardware, and networks. * Document solutions and keep the knowledge base updated. * Manage cases using ticketing and CRM tools. * Collaborate on initiatives for continuous service improvement. **Technical Requirements** * Knowledge of **operating systems and common applications**: Windows, MacOS, office suites, web browsers, etc. * Experience with **ticketing and CRM management tools**: Jira, ServiceNow, Zendesk, Salesforce, OneCRM, among others. * Ability to perform **basic hardware and software diagnostics**. * Management of **knowledge databases and technical documentation**. * Competency in **remote work** and use of **collaborative platforms**. * Use of **generative AI technologies**: advanced chatbots, intelligent search engines. * **Between 6 months and 2 years of experience in similar roles** **Why choose Accenture?** **A unique workplace—discover some of the benefits we offer you:** Career development Flexible working hours \+50,000 training courses and programs available (online and in-person) Libraries, books, and podcasts ️Language programs * Free certifications through our partners! \+900 certifications in Chile GenAI Academy, with exclusive programs for Accenture. Recognized by Great Place To Work Chile 2024 as \#8 among the best companies to work for with over 1,000 employees. Yes, we are in Chile's Top 10! Global onboarding experience! \+6,000 people welcomed in the Metaverse across LATAM Bonuses and holiday pay ‍ ️ Complementary health insurance (no deductible or co-payment) Birthday day off ‍Extended Parental & Maternity Leave Global knowledge network Named the most diverse and inclusive company in the world according to the Refinitiv Diversity & Inclusion Index * ️Sustainability, a driver of change—learn about our commitment **About us:** * 800K employees worldwide. * 9K clients in 120 countries * \+1,900 Talents in Chile. * Projects across multiple industries