Guest Experience Expert

Description

Job Summary: This role focuses on creating unforgettable experiences for guests, guiding them throughout their stay, and empowering them to handle diverse operational and service needs. Key Highlights: 1. Create an unforgettable and unique experience for guests 2. Take initiative to deliver a wide range of services 3. Empowered to move freely within their space and do what is necessary **Additional Information** **Job Number**26069924 **Job Category**Rooms \& Guest Services Operations **Location**Santa Magdalena No. 111, Santiago, Region Metropolitana de Santiago, Chile **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Our jobs are not just about ensuring smooth check-in and check-out; we also strive to create an unforgettable and unique experience. Our Guest Service Experts take initiative to deliver a broad array of services to guide guests throughout their stay. They empower themselves to move freely within their space and do whatever is necessary. Whether it’s handling operational tasks; responding to guest requests; completing reports; sharing information about local attractions; or assisting guests with vehicle loading/unloading and transporting luggage to/from rooms and/or to designated bell areas, the Guest Service Expert ensures transactions feel like a positive part of the experience. No matter your specific role, there are fundamental elements that support success—creating a safe workplace; following company policies and procedures; maintaining quality standards; and ensuring your uniform, personal appearance, and communication remain professional at all times. The Guest Service Expert is constantly on the move (standing, sitting, walking for extended periods, navigating narrow, confined, or elevated spaces, as well as climbing up or down service stairs and/or ramps); taking an active role (must be able to move, lift, push, pull, and place objects unassisted weighing up to 50 pounds, and up to 100 pounds with assistance; reach above and below knee level; bend, twist, pull, and stoop). Performing all tasks to the best of one’s ability (and other reasonable duties as requested), it is critical that Guest Service Experts consistently do things right—for guests and for the business. DESIRABLE SKILLS Education: High school diploma or equivalent General Educational Development (GED) certificate. Relevant Work Experience: No relevant work experience required. Supervisory Experience: No supervisory experience required. License or Certification: None. *At Marriott International, we are committed to providing equal opportunities, making everyone feel welcome, and facilitating access to employment opportunities. We actively foster an environment where the diversity of our associates’ backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to non-discrimination based on disability, veteran status, or any other characteristic protected by applicable law.* Where timeless classics intertwine with modern details. Where business meets pleasure. Where, although travelers come from around the world, they can still enjoy the local area. As a team member, you’ll become part of the Four Points by Sheraton community—where everyone is welcome, we help each other, and every hotel matters. We offer guests exactly what they need—without complication. If you’re seeking opportunities to make guests feel comfortable in a friendly, genuine, and accessible environment, join our team. By joining Four Points, you join a portfolio of brands under Marriott International. **You’ll be** where you can do your best work, begin fulfilling your purpose, **be part of** an incredible global team, and **become** your best self.