Job Summary: We are seeking a committed Customer Service Executive to ensure our customers' satisfaction by providing assistance and efficiently and professionally resolving their inquiries. Key Highlights: 1. A fundamental role in customer satisfaction 2. Focus on building sustainable, trustworthy relationships 3. Growth opportunities within a modern company **Customer Service Executive (2 vacancies)** **Staff / Customer Service and/or Information Executives** ===================================================================================================================================== ### **CONTACT INFORMATION** **Company:** Help Seguros **Business Activity:** Life insurance **Company Description:** We are a new 100% digital insurance company, created to make things simpler and without fine print, offering easy-to-understand products aligned with real-life needs. Through a digital experience, we aim to simplify and facilitate the insured’s life at all times. ### **DESCRIPTION** At Help Seguros, we are seeking a Customer Service Executive for either on-site or hybrid work. We are looking for a committed and enthusiastic individual to join our team. Your role will be fundamental in ensuring our customers’ satisfaction by providing assistance and efficiently and professionally resolving their inquiries. Key Responsibilities: 1. Customer support through the various channels provided by the Company, achieving resolution and high levels of satisfaction. 2. Managing and actively following up on complaints, questions, and feedback, keeping insured customers continually informed, with the goal of building sustainable and trustworthy relationships through honest and interactive communication, offering appropriate solutions and alternatives within stipulated timeframes, and conducting follow-up to ensure resolution. 3. Proactively contacting and maintaining portfolio relationships with customers. Preparing reports and supporting administrative processes. 4. Maintaining records of customer interactions. 5. Identifying and assessing customer needs. Requirements: \- Technical studies in administration, public relations, social sciences, or related fields. \- Minimum 1 year of experience in customer service and account maintenance within a contact center. \- Knowledge of customer relationship management (CRM) systems and channel support systems. Intermediate-level Microsoft Office (Excel, Word, PowerPoint). Benefits: \- Complementary health insurance FREE OF CHARGE. \- Los Andes Compensation Fund. \- Year-end bonuses. \- Professional development. \- And others. Working Hours: Monday to Friday, 08:30 to 18:00 hrs. If you possess strong customer-facing skills and have experience in the insurance industry, this is your ideal job! You’ll join a modern company with growth potential. Metropolitan Region, Las Condes 22/01/2026 \- 26/03/2026 Confidential Full-time ### **REQUIRED QUALIFICATIONS** **Education Level:** **Experience:** 2 years ### **CHARACTERISTICS** **Contract Type:** Fixed-term contract **Position Level Offered:** Executive **Source of Job Posting:** WEB **Professional Practice Opportunity:** No