Patient Accounts Executive Replacement

Description

Position Summary: Provides comprehensive, courteous, and efficient service to patients and their families at Patient Accounts Front, managing billing and administrative processes to ensure a satisfactory experience. Key Highlights: 1. Ensures a satisfactory patient experience through accurate management. 2. Serves as the key contact point between the institution and patients. 3. Reflects UC CHRISTUS's service standard in every interaction. We invite you to join **UC CHRISTUS**! At UC CHRISTUS, we work to support our patients from a holistic perspective, where communication plays a critical role in strengthening the **bond**, **conveying purpose**, and **giving meaning** to each care experience. We foster diverse teams, valuing each individual’s unique contribution and promoting inclusive work environments, aligned with Law 21\.015\. Because together we can transform the experience of our patients and communities, we are seeking our **Patient Accounts Executive Replacement**. **Your mission will be** To provide comprehensive, courteous, and efficient service to patients and their families in the Patient Accounts Front area, ensuring a satisfactory experience through precise management of billing, coverage, and administrative processes. You will serve as a key contact point between the institution and patients, guaranteeing that every interaction reflects UC CHRISTUS's service standard. **Main Responsibilities** * Collect payments and perform daily cash reconciliation, ensuring closure without discrepancies or observations. * Receive, guide, and inform patients regarding their clinical account, co-payments, payment deadlines, and terms. * Issue receipts, invoices, and vouchers accurately. * Manage billing complaints and account reviews, resolving discrepancies within established timeframes. * Validate prior authorizations, ISAPRE coverage, and enter FONASA subsidies daily. * Comply with current internal procedures and healthcare accreditation standards. **Requirements** * Completed technical education in Administration, Business Engineering, or related field. * 1–2 years of in-person customer service experience, preferably in healthcare, insurance, or cashier roles. * Intermediate-level computer skills (Excel). * Basic English proficiency. * Experience in cashier duties and reconciliation, knowledge of clinical admission systems, or experience as a Patient Care Executive will be valued. **Work Modality** * On-site, 42-hour weekly schedule, at San Carlos Clinic facilities. **Main Benefits** * Join one of Chile’s most prestigious healthcare networks, backed by the institutional strength of the Pontifical Catholic University and Christus Health: UC Christus — a leading purpose-driven healthcare institution grounded in strong values. * Commuter buses.