Cloud Support Engineer

Description

Summary: This role involves providing operational and engineering support for cloud infrastructure and continuous delivery pipelines, ensuring reliable and secure cloud environments. Highlights: 1. Provide operational and engineering support for cloud infrastructure 2. Ensure reliable, repeatable, and secure cloud environments 3. Act as a hands-on practitioner supporting day-to-day cloud operations 1 Opening Santiago ### **Role description** **We are still looking for talent… and we would love for you to join our team!** For over **27 years**, **UST** has worked alongside the world’s leading companies to make a real impact through business transformation. Driven by technology, inspired by people, and guided by our purpose, UST supports clients from design to implementation. Together, with more than **39,000 employees across 30 countries**, we build to create limitless impact, reaching billions of lives in the process. **About the Role** We are looking for a **Cloud Support Engineer** **Role Objective** * Provide operational and engineering support for cloud infrastructure and continuous delivery pipelines. * Ensure reliable, repeatable, and secure cloud environments using automation and infrastructure\-as\-code. * Act as a hands\-on practitioner who supports day\-to\-day cloud operations while continuously improving platform reliability. **Responsibilities** * Operate and support CI/CD pipelines implemented with Jenkins, including job reliability, failure analysis, and environment issues. * Support Terraform\-based infrastructure deployments on AWS, including routine changes, remediation, and drift resolution. * Troubleshoot cloud infrastructure issues related to compute, networking, identity, and platform services. * Collaborate with engineering and platform teams to implement standardized, repeatable cloud patterns. * Participate in incident response, root cause analysis, and operational runbook improvements. * Maintain documentation for supported services, pipelines, and infrastructure components. **Required Technical Skills** * **Amazon Web Services (AWS)** as the primary supported cloud platform. * **Jenkins** for CI/CD pipeline execution, troubleshooting, and reliability. * **Terraform** for provisioning, updating, and maintaining cloud infrastructure. * Strong understanding of CI/CD concepts and automation\-first operations. * Practical experience or working knowledge of: * Ability to learn new cloud platforms and services quickly. * Clear communicator who can work effectively with engineers and service owners. **Conditions** * Location: Chile * Modality: 100 % remote ### **Skills** aws,cloud infrastructure,jenkins,terraform,cicd pipeline, ### **About UST** UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future\-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.