Mandarin Oriental Hotel, Santiago is seeking its next **Host/Hostess** to join the F&B Service team. Are you an expert in what you do? Are you looking to work on a team that strives to be the best, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a Fan of the Exceptional. **About Us** Mandarin Oriental Hotel Group is an award-winning owner and operator of some of the world’s most luxurious hotels, resorts, and residences, located in top-tier destinations globally, with a robust pipeline of projects. Increasingly recognized for creating some of the world’s most coveted properties, the Group delivers legendary service inspired by its Asian heritage and represents the most innovative luxury experiences. **Our Hotel** An oasis in the heart of the city. As a true landmark, Mandarin Oriental, Santiago enjoys a convenient location, exceptional restaurants, and an impressive outdoor swimming pool. Combining elegant décor with peaceful views, each of our 310 rooms and suites features spacious design and a relaxing ambiance. Our hotel is one of the city’s most exciting culinary destinations—offering an authentic Nikkei dining experience at Matsuri, Italian flavors at Senso, and light snacks and beverages at Atrium Lobby Lounge. **About the Role** Mandarin Oriental, Santiago is seeking the best **Host/Hostess** for its F&B Service department, responsible for warmly and courteously welcoming guests, answering telephone calls, and managing guest flow across various outlets. **Your Key Responsibilities** * The Host/Hostess must establish the first point of contact with guests entering outlets. Additionally, they are responsible for table allocation and distribution, as well as recognizing and addressing regular guests by name. They must deliver courteous, professional, and efficient service in accordance with outlet standards to ensure guest satisfaction. * The Host/Hostess is responsible for delivering the finest welcome to guests and maintaining order across each outlet. * Receive and seat guests in accordance with the Department’s Operations Manual standards. * Answer telephone calls, take reservations, and handle guest requests in accordance with the Department’s Operations Manual standards. * Deliver courteous and professional service at all times. * Maintain positive working relationships with colleagues and other departments. * Fully understand and comply with the hotel’s policies regarding hygiene, health, and safety. * Maintain a consistently high standard of personal presentation. * Thoroughly understand and adhere to the hotel’s Internal Regulations and all provisions therein. * Proficiently use the computer system to maintain and update the database of regular guests. * Possess thorough knowledge and understanding of the food and beverage items on the menu, and demonstrate the ability to recommend product pairings and upselling alternatives. * Ensure the workplace and surrounding areas remain clean and orderly at all times. * Daily guest registration must be requested, and special needs or requests identified. * Maintain constant communication with the waiting staff team regarding immediate section requirements. * Review the daily bulletin board to stay informed about the day’s tasks. **What We Expect From You** * Orientation toward luxury service and customer service excellence. * Availability to work rotating 5x2 shifts totaling 40 hours per week. * Advanced English proficiency. **Our Commitment To You** * Complementary health insurance. * Complimentary meals at the staff restaurant. * Uniform laundry service. * Colleague recognition and rewards program. * Learning and Development program. * Wellness initiatives and social events. * Various discounts available within the property. **We're Fans. Are you?** "This opportunity is offered under Law No. 21.015, which promotes the inclusion of persons with disabilities into the workforce."