Tourism Operations Manager

Description

Job Summary: Lines Travel SpA is seeking a Tourism Operations Manager to lead the planning, coordination, and supervision of tourism activities, ensuring operational excellence. Key Highlights: 1. Lead the planning and coordination of tourism activities. 2. Ensure operational excellence and optimize processes. 3. Strengthen relationships with suppliers and customers. Tourism Operations Manager **Location:** Concepción, Biobío Region, Chile **Company:** Lines Travel SpA About Us Lines Travel SpA is a company dedicated to delivering high-quality tourism experiences, with a focus on innovation, sustainability, and traveler satisfaction. Our commitment is to promote regional tourism through safe, well-organized, and memorable services. Job Description We are seeking a **Tourism Operations Manager** to lead the planning, coordination, and supervision of tourism activities. The selected candidate will be responsible for ensuring operational excellence, optimizing processes, and strengthening relationships with suppliers and customers. Key Responsibilities * **Tourism program management**: Design and coordinate itineraries and experiences. * **Operations supervision**: Ensure quality and safety in tourism services. * **Supplier relations**: Negotiate agreements with hotels, restaurants, and local operators. * **Customer service**: Resolve incidents and ensure satisfactory experiences. * **Process optimization**: Implement improvements in logistics and operational efficiency. * **Regulatory compliance**: Ensure alignment with tourism and environmental regulations. * **Executive reporting**: Prepare performance reports and forecasts for management. Requirements * Degree in Tourism Business Administration, Hospitality Management, Commercial Engineering, or related field. * 5–7 years of experience in tourism operations management. * Knowledge of logistics, itinerary planning, and sector-specific regulations. * Leadership, communication, and negotiation skills. * Experience in sustainable tourism is highly valued. * Advanced English proficiency; knowledge of an additional language is desirable. Benefits * Competitive salary (average range in Chile: **CLP 2\.000\.000–2\.600\.000** per month). * Health insurance and corporate benefits. * Training opportunities in sustainable tourism and operations management. * Dynamic, innovation-oriented work environment. Salary: $1\.800\.000 per month Workplace: On-site employment