Aftersales Administrative Analyst

Description

Job Summary: Administrative Aftersales Analyst for Porsche, supporting the management, processing, and control of warranties, as well as continuous process improvement. Key Highlights: 1. Accelerate your professional development within a supportive team. 2. Create exceptional experiences for customers and colleagues. 3. Join a world-leading automotive company. 04 Aug 2026 Santiago, Chile Support Functions Permanent Employee **Aftersales Administrative Analyst** **Location: Porsche Center Santiago** **Mode: On-site** Are you looking to accelerate your professional development, build a brilliant career, and thrive in a supportive team? Join Inchcape **Chile**, part of the global Inchcape group. You will play a key role in creating exceptional experiences for our customers and colleagues. We offer numerous opportunities and challenges that will elevate both our business and your career to the next level. Our **Premium Automotive** team is seeking an **Aftersales Administrative Analyst** to join Inchcape **Chile**. The purpose of this role is to provide cross-functional support to Porsche Aftersales operations, with a primary focus on processing, controlling, and continuously improving factory (OEM) warranty processes—ensuring every claim fully complies with policies, procedures, timelines, documentation, and standards defined by Porsche AG and Inchcape. This role safeguards information traceability and quality, prevents rejections, debits, and financial losses, prepares audit evidence, monitors management KPIs, and coordinates corrective actions with relevant departments. Additionally, the role is responsible for maintaining 100% compliance with mandatory factory and internal Inchcape training courses assigned to the position, promoting continuous knowledge updates and correct application of brand standards. **What You’ll Do** * Process, review, and control Porsche warranty claims prior to submission to the factory, verifying eligibility, coverage, coding, timing, parts, labor, technical documentation, and compliance with current OEM policies. * Conduct comprehensive quality reviews of each warranty claim, ensuring completeness and consistency of repair orders, diagnostics, photographs, protocols, measurements, authorizations, supporting documents, and other evidence required by Porsche. * Manage and track the full warranty lifecycle—from case opening through approval, payment, and closure—monitoring status, deadlines, rejections, returns, requests for additional information, and pending actions. * Analyze warranty claims rejected, debited, or flagged by the factory; identify root causes; and coordinate corrective and preventive action plans with advisors, technicians, workshop managers, parts, and administration to prevent recurrence. * Monitor key warranty KPIs—including approval rate, rejection rate, debit rate, case aging, processing time, financial recovery, error recurrence, and documentation compliance—generating periodic reports for Aftersales Management. * Keep warranty procedures, instructions, control matrices, and checklists updated per the latest policies, campaigns, technical bulletins, guidelines, and communications issued by Porsche AG and Inchcape. * Prepare and maintain required evidence for warranty audits, RSAP, Service Excellence, RPTK, or other internal or factory reviews—performing proactive gap scans and tracking remediation until closure. * Coordinate with Aftersales teams on proper retention, identification, storage, traceability, and disposition of warranty-replaced parts, in accordance with factory-defined timelines and standards. * Support technical case management, critical customer cases, special requests, goodwill cases, and escalations to the factory—consolidating complete, consistent, and timely background information for evaluation. * Ensure 100% completion of mandatory Porsche factory training and assigned internal Inchcape training courses—tracking expirations, completion status, supporting evidence, and continuous knowledge updates. * Conduct monthly tracking of VDM indicators and other brand-relevant incentives or programs, preparing compliance matrices, supporting documentation, and background information for management and subsequent calculation. * Review OEM systems and platforms—including RPTK and any newly introduced tools—on a weekly basis, requesting and validating necessary evidence to substantiate proper brand management. * Develop and maintain Aftersales and workshop management reports—including invoicing, WIP, scheduling, vehicles awaiting parts, efficiency, productivity, utilization, retention, TAT, RMPV, CES, and other KPIs defined by Management. * Support Aftersales platforms and processes such as ClearMechanic, CES survey databases, variable compensation, accessories, merchandising, and courtesy vehicle renewals—ensuring data quality and timeliness. * Promptly identify deviations, risks, non-compliances, or system failures; assign ownership; request management evidence; and follow up until solution implementation and validation. * Perform other duties related to the role and support continuous improvement initiatives, internal controls, customer experience, operational efficiency, and adherence to Porsche and Inchcape standards. **About You** To succeed in this role, you will have: * Minimum 2 years’ experience in Analyst or Automotive Aftersales roles. * Numerical analysis skills, strong organizational ability, and capacity to work under pressure. * Customer orientation and achievement-driven mindset. * Familiarity with CRM/SAP/ClearMechanic (not mandatory). * Intermediate-level Excel proficiency. * Intermediate or advanced English language proficiency. * Professional degree in Commercial Engineering, Civil Engineering, Mechanical Engineering, or Automotive Mechanics. **What We Offer** At Inchcape, we are building the future of mobility—and invite you to build it with us. You’ll join a collaborative culture that values wellbeing, growth, and inclusion. Through impactful work, continuous development, and global and local rewards, we create a workplace where people can achieve success and realize their aspirations. **Start Your Journey** If you’re interested in this position but don’t meet all requirements, we still encourage you to apply. You may be the ideal candidate for this role—or another opportunity at Inchcape. Join our team and become part of a world-leading automotive company that is **transforming tomorrow—together.** **Opportunities for All** Inchcape promotes the inclusion of people across all identities, backgrounds, and experiences—ensuring our workforce reflects the global communities where we operate. Learn more here about our Inclusion & Diversity commitments, including our goals, programs, and policies. **About Us** Inchcape is the world’s leading automotive distributor, operating in over 40 markets. We partner with the industry’s top brands to drive sustainable, improved mobility—for today and tomorrow. Our diverse global team of over 16,000 professionals fosters an inclusive and collaborative culture, delivering exceptional experiences to our customers and partners. We are a dynamic, fast-growing company driving industry transformation and redefining the future. Discover more at www.inchcape.com **Additional Information** If selected, we will contact you to begin our selection process. We may request additional information to better understand your experience, education, and professional background. \#LI\-NO1