Technical Support and Data Management

Description

Job Summary: We are seeking an IT professional to ensure the technical operation of a chat platform with social and healthcare impact, guaranteeing continuity, security, and efficient support. Key Highlights: 1. Contribute technology to social impact and healthcare projects. 2. Join a committed team working on an innovative project. 3. Work in dynamic and multidisciplinary environments. Are you interested in contributing technology to social impact and healthcare projects? We are seeking an IT professional to ensure the proper technical operation of a chat-based service platform, guaranteeing operational continuity, information security, and efficient support for the service team. The selected candidate will play a key role in the technical administration of the channel, incident monitoring, and management of data and reports related to service operations. Main Responsibilities: Supervise the proper technical operation of the chat channel. Manage the implementation and operation of the web plugin, CRM, and data registration systems. Promptly detect, resolve, and report technical incidents. Coordinate solutions and improvements with the team and technical counterpart. Track implemented measures and their outcomes. Support monthly statistical analysis of service data and indicators. Prepare technical and operational reports requested by the counterpart. Ensure appropriate handling and protection of sensitive data in accordance with current regulations. Requirements: Technical or professional degree in IT (Computer Engineering, Executive Engineering, or related field). Experience or knowledge in technical support, web platforms, CRM, and database management. Demonstrable knowledge of legal and administrative regulations related to sensitive data protection. Desirable familiarity with current regulations such as Law 19.628, 20.584, 21.331, 21.663, 21.459, and MINSAL regulations. Analytical ability, attention to detail, and problem-solving skills. Communication and collaborative teamwork skills. We seek individuals who: Are proactive and oriented toward continuous improvement. Have an interest in technology projects with social impact. Demonstrate high responsibility in handling confidential information. Enjoy working in multidisciplinary teams and dynamic environments. We offer the opportunity to join a team committed to service quality and people's well-being, participating in an innovative and high-impact social project.-Requirements- Minimum education: University / IP / CFT. 2 years of experience Keywords: support, support, support, data