Customer Service Representative

Description

Job Summary: We are seeking a friendly and organized Customer Service Representative to provide professional assistance, resolve routine issues, and coordinate complex cases with internal teams. Key Highlights: 1. Gain practical experience in professional customer service 2. Develop professional communication and problem-solving skills 3. Build a professional career path in customer service Job Summary **TH Kuan Customer \& Technology Services Chile SpA** is looking for a friendly, organized, and customer-oriented ***Customer Service Representative*** to join our team in Puente Alto. As a Customer Service Representative, you will provide professional assistance to customers via phone, email, chat, and authorized digital channels. You will respond to inquiries, resolve routine service issues, maintain accurate customer records, process service requests, and coordinate more complex cases with the appropriate internal teams. You will work closely with customer service, technical support, digital operations, administration, and business services teams to deliver positive and timely customer experiences. This position is ideal for entry-level candidates or those with limited work experience who are interested in customer service, BPO, contact centers, technology services, customer operations, or professional business services. Responsibilities: Respond to customer inquiries via phone, email, chat, and authorized digital channels. Provide professional, friendly, and timely customer assistance. Identify customer needs and determine appropriate solutions or next steps. Provide accurate information about the company’s authorized products and services. Create and update customer service requests and cases. Maintain accurate customer profiles and contact information. Record customer interactions and outcomes in CRM or service management systems. Follow up on pending customer inquiries and requests. Assist customers with routine questions regarding accounts and services. Provide basic guidance on approved digital platforms and online services. Coordinate customer requests with technical support and operations teams. Escalate technical, contractual, billing, or complex service issues appropriately. Support customer onboarding and account administration activities as needed. Assist with routine processing of orders, services, or accounts. Monitor shared customer service inboxes and support queues. Maintain accurate case notes and service documentation. Handle routine complaints professionally and respectfully. Follow established procedures for complaint escalation. Assist customers with digital forms and self-service platforms. Prepare routine customer service reports and spreadsheets. Support customer satisfaction and feedback initiatives. Monitor assigned response time and service quality targets. Follow customer verification, privacy, and information security procedures. Stay current on assigned products and services. Identify recurring customer concerns and communicate them to supervisors. Participate in customer service training and quality reviews. Contribute ideas to improve customer experience and service efficiency. Requirements: Previous experience in customer service, contact centers, BPO, retail, hospitality, administration, or customer support is preferred but not mandatory. Completed secondary education or equivalent qualification. Technical or professional training in Business Administration, Customer Service, Marketing, Technology, or a related field is preferred. 0–1 year of relevant experience is considered appropriate. Recent graduates and early-career professionals are encouraged to apply. Strong customer service orientation. Friendly, professional, and empathetic communication style. Good oral and written communication skills. Excellent listening and questioning skills. Strong problem-solving ability. Comfort communicating via phone, email, and chat. Basic computer literacy and data entry skills. Familiarity with Microsoft Word, Excel, Outlook, or Microsoft 365 is preferred. Experience with CRM, incident management, or customer support platforms is preferred. Good organizational and time management skills. High attention to detail and commitment to record accuracy. Ability to manage multiple customer requests and priorities. Ability to maintain professionalism when dealing with dissatisfied customers. Ability to identify cases requiring escalation. Ability to handle customer information responsibly and confidentially. Willingness to learn new digital tools, services, and procedures. Candidates meeting most — though not necessarily all — requirements are encouraged to apply. Why Work With Us? Gain practical experience in professional customer service. Develop telephone, email, chat, and digital support skills. Gain experience with CRM and customer service platforms. Strengthen professional communication and problem-solving skills. Build experience in customer relationship management. Gain experience in technology-based customer service operations. Work alongside customer service, technology, digital, and operations professionals. Develop relevant experience for BPO and shared services environments. Participate in customer experience and service quality initiatives. Strengthen administrative, reporting, and data management capabilities. Acquire transferable skills relevant to technology, telecommunications, financial services, retail, and professional services. Build a professional career path toward roles such as Customer Service Specialist, Customer Support Specialist, Customer Service Coordinator, Customer Service Team Leader, or Customer Experience Specialist. Salary: $550.000 – $750.000 per month Work Location: On-site employment