Key Account Manager

Description

Job Summary: We are looking for a Key Account Manager to manage the post-sales lifecycle of our strategic customers, ensuring their success, retention, and renewal, and acting as a trusted liaison for their needs. Key Highlights: 1. Direct impact on Fintoc's growth 2. You will work with the fintech ecosystem 3. Internal advocacy for users and their feedback At Fintoc, we are building the future of payments in Latam. We started with a simple idea: **connecting money with code**, and we are already making it a reality. Today, over **7 million** people use Fintoc daily — and yet, we feel we’ve only just begun. We aim to reach **100 million.** To achieve this, we are building a unique team: people who take ownership, move fast, and enjoy solving difficult problems simply. If you’re excited about building solutions with real impact, this challenge is for you. The Key Account Manager (KAM) role is responsible for the post\-sales lifecycle with Fintoc’s most important customers. The work translates into customer and contract success, retention, and renewal. The direct impact on Fintoc’s growth from this role is enormous, as you will become the trusted liaison for our customers, understand their business, their needs and concerns, and help them use our products in the best possible way. In this, you will work hand-in-hand with the fintech ecosystem, participating and witnessing firsthand how the payments world evolves in Chile and Mexico. Your main allies will be Sales, Product, and Strategy teams, with whom you’ll assume the role of internal user advocacy, with two clear objectives: guaranteeing an excellent user experience and gathering feedback so we can continue innovating in the payments space. This will always be supported by data-driven analysis of customer needs. ### **As a KAM** * You will build trusted relationships with our customers from onboarding through maturity to ensure Fintoc becomes a long-term strategic partner. You must deeply understand these customers’ pain points, needs, and requirements. * You will build trusted relationships with strategic customers, understanding their business, needs, challenges, and continuously proposing solutions that align with their goals and help them grow. * You will identify early friction points and proactively act to prevent churn and ensure an excellent experience. You will continuously monitor portfolio health using metrics such as usage, payment performance, and satisfaction. * You will represent customer interests internally at Fintoc. You will share insights with Product, Engineering, Marketing, and Sales regarding feedback and necessary improvements to optimize the user experience. * You will generate upsell and cross\-sell opportunities to increase revenue from these customers. * You will keep Fintoc’s CRM up to date, reflecting the health and opportunities within your portfolio. You will automate and scale processes using AI, n8n, and other tools. Additionally, you will prepare progress reports and forecasts of portfolio growth or contraction. ### **What We Expect** * Approximately 2\-3 years of experience in similar roles: Business Development, Account Manager, Customer Success — preferably managing technology products (SaaS). * Experience in sales roles where you delivered client-centric solutions: consultative selling. * Strong communication skills and ability to build interpersonal relationships across diverse contexts and organizational levels. * Experience managing clients, where you designed targeted solutions and actions to resolve issues. * A self-driven mindset, with organization, customer concern, and focus. * Motivation and flexibility to work in a high-growth environment where things change rapidly. * Experience using CRMs such as HubSpot or Salesforce. **Selection Process** ------------------------ * Conversation with Coni from the People team. * Technical phase. * Interview with **Coke**, our Head of Customer Success, to dive deeper into the role. * Interview with one of our Founders. * Finally, the most fun part: meeting the team!