IT Support Technician

Description

Job Summary: We are seeking a Network and IT Support Technician to provide technical support to internal users, ensuring the proper functioning of equipment, networks, and communication platforms. Key Responsibilities: 1. Technical support to internal users for operational continuity. 2. Installation and configuration of equipment, diagnosis and resolution of incidents. 3. Support in network operations, IP telephony, and basic cybersecurity. **Job Description** ---------------------- Network and IT Support Technician – Contact Center \| Sercomed At Sercomed, a leading company in healthcare customer service solutions, we are looking to hire a Network and IT Support Technician to join our Technology team. We seek a service-oriented individual with strong problem-solving skills and motivation to contribute to the operational continuity of a high-availability technology platform supporting a contact center. What will be your challenge? * You will be responsible for providing technical support to internal users, ensuring the proper functioning of equipment, networks, and communication platforms. Your main responsibilities will include: * Installing, configuring, and maintaining desktops, laptops, and peripherals. * Diagnosing and resolving hardware, connectivity, and first-level support incidents. * Performing preventive maintenance to ensure operational continuity. * Setting up workstations for new employees and managing internal relocations. * Supporting network, IP telephony, and communication platform operations. * Logging and managing incidents via the help desk. * Maintaining an updated inventory of technological equipment. * Performing basic cybersecurity tasks, such as software updates, antivirus management, and security validations. * Escalating complex incidents promptly to the specialist team. Working Conditions * 42-hour weekly schedule. * Hybrid work model (on-site and remote). * Rotating shifts from Monday to Saturday, with coverage from 8:00 AM to 12:00 AM Monday through Friday, and from 8:00 AM to 2:00 PM on Saturday. * Work location: Downtown Santiago. If you enjoy delivering technological solutions, working collaboratively, and contributing to the continuity of critical services, we want to meet you!**Candidate Requirements** -------------------------- * Completed secondary education (mandatory). * Technical studies in Networks, Telecommunications, Computer Science, or related field (preferred). * Minimum 1 year of experience in IT support, help desk, or similar roles. * Experience in contact center environments or user support is preferred. **Selection Process** ------------------------ The selection process is conducted via Aira — a recruitment platform designed to enhance your application experience. To apply, you only need to: 1\. Apply to this position 2\. Check your email 3\. Log in to Aira and complete the requested questions and/or assessments Then, if your profile matches our requirements, we will contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ We are a company committed to delivering comprehensive customer service and innovative solutions in health and wellness. We specialize in managing contact center platforms designed to efficiently, personally, and humanely address our clients’ needs—with a focus on caring for every individual. We continuously innovate, adapting to industry trends and challenges to deliver quality service that meets excellence and professional ethics standards. **Our Benefits** ----------------------- * Wellness activities * Training and courses * Coaching