IT Support Assistant

Description

Job Summary: Repiensa Software & Business Services Chile SpA is seeking an organized, service-oriented IT Support Assistant to provide first-level technical assistance. Key Highlights: 1. Gain hands-on experience supporting Windows, Microsoft 365, and networks. 2. Learn professional help desk and incident management processes. 3. Build a professional career in IT. Job Summary **Repiensa Software \& Business Services Chile SpA** is seeking an ***IT Support Assistant*** with an interest in technology, who is organized and service-oriented, to join our team in Viña del Mar. You will provide first-level technical assistance to employees, customers, and authorized users experiencing common issues related to computers, software, accounts, connectivity, and peripherals. You will document support requests, perform basic diagnostics, manage tickets, assist with workstation setup, track incidents, and escalate complex problems. This position is ideal for recent graduates and professionals with limited experience interested in IT support, help desk, technical assistance services, software support, networking, or technology services. What You’ll Do Provide first-line technical support via email, phone, ticketing systems, and authorized digital channels. Create, categorize, update, and monitor technical support tickets. Troubleshoot common issues with Windows, software, Microsoft Office/Microsoft 365, Outlook, logins, and accounts. Support authorized password reset and user access procedures. Resolve basic issues with desktops, laptops, monitors, printers, scanners, and peripherals. Assist with basic LAN, Wi\-Fi, internet, and network connectivity issues. Help install authorized software and prepare/configure workstations. Assist with implementation, replacement, and basic configuration of mobile devices. Provide authorized remote technical assistance. Maintain accurate troubleshooting records. Follow up with users and confirm resolution of routine incidents. Escalate complex issues to experienced IT staff. Maintain a basic inventory of IT equipment, hardware/software, and asset records. Support preventive maintenance and basic technical documentation. Contribute to FAQs and knowledge base articles. Keep IT records updated in Excel/Google Sheets and collaborate on SLA and support performance reports. Comply with cybersecurity, information security, and confidentiality procedures. Requirements: Completed secondary education or equivalent. Technical or university studies in Information Technology, Computer Science, IT Support, Networking, Systems Administration, Telecommunications, Software, or related fields are valued. 0\-1 year of relevant experience; prior IT experience is not mandatory. Internships, technical training, academic labs, home labs, and personal technology projects may be considered. Basic knowledge of Windows, hardware, software, Microsoft Office/Microsoft 365, LAN, Wi\-Fi, and internet troubleshooting. Familiarity with TCP/IP, incident management systems, Active Directory, or Microsoft Entra ID is advantageous but not required. Basic knowledge of cybersecurity. Strong problem-solving, communication, customer service, organizational, and documentation skills. Ability to explain technical instructions to non-technical users and identify issues requiring escalation. Why Work With Us? Gain hands-on experience supporting Windows, Microsoft 365, hardware/software, and networks. Learn professional help desk, incident management, and remote support processes. Gain exposure to workstation deployment, IT asset management, Active Directory/Entra environments, documentation, and SLA monitoring. Strengthen your cybersecurity knowledge and customer service skills. Develop a professional pathway toward roles such as IT Support Technician, Help Desk Analyst, Technical Support Specialist, Network Support Technician, Systems Support Technician, IT Support Engineer, or Systems Administrator. Salary: $600\.000 \- $850\.000 per month Work Location: On-site employment