IT Support

Description

Job Summary: We are seeking an IT Support professional to provide timely and effective assistance in incident resolution, user training, and IT infrastructure maintenance. Key Highlights: 1. Minimize operational interruptions with rapid and effective response. 2. Ensure system and network availability and operational efficiency. 3. Prevent information threats and losses through cybersecurity measures. At LL Consulting, we are currently recruiting an IT Support professional for our key client located in Greater Concepción – Gulf of Arauco. Your main objective will be to deliver technical support to users, ensuring timely and effective incident resolution, training on technological tools, and maintenance of IT infrastructure. Key responsibilities include: * Ensure rapid and effective response to minimize operational interruptions. * Monitor the proper operation of systems, servers, networks, and devices, performing preventive and corrective maintenance to ensure their availability and operational efficiency. * Monitor and implement cybersecurity measures, review backup and antivirus status, and ensure compliance with protocols to prevent information threats and losses. * Conduct periodic inventories of IT equipment and components, manage device configuration and updates, and ensure their proper use within the organization. * Develop user manuals, document technical procedures, and deliver training to staff on technological tools and best practices, promoting efficient system usage. Ideal Profile: * Hold a professional qualification as a Senior Technician in Computing and Informatics or in Engineering. * Minimum 5 years of experience in the role, preferably within the industrial sector. * In-depth knowledge of analysis and programming. * Basic technical English proficiency. * Proficient in Office 365\. * Knowledge of database management. * Experience in data networks, IP cameras, and IP telephony. * Familiarity with helpdesk functions. * Training in cybersecurity. * Availability for administrative working hours. * Residency in Greater Concepción – Gulf of Arauco. If you meet these requirements, apply now! Take on a new challenge and advance your professional development within a company internationally recognized for its technology, innovation, and quality. At LL Consulting, we will never request payments or transfers for application to any of our positions.