IT Infrastructure Services Manager

Description

Job Summary: Manage, control, and administer IT infrastructure services, ensuring stability, availability, and scalability within an environmental company that is a leader in the sanitation sector. Key Highlights: 1. Manages the entire water cycle using advanced technology and integrated management. 2. Leader in the sanitation sector in Chile and Latin America. 3. Promotes automation and operational efficiency in IT infrastructure. **Company Description:** We are an environmental company managing the entire water cycle. We provide a fundamental and essential service for life and its development, obligating and committing us to deliver it continuously with safety and quality. As leaders in the sanitation sector—both in Chile and Latin America—we employ advanced technology and integrated management. **Job Mission:** Manage, control, and administer the company’s IT infrastructure services, ensuring stability, availability, and scalability **Job Responsibilities:** * Monitoring and Operational Continuity o Monitor the status and performance of IT infrastructure (servers, databases, storage, and hybrid cloud). o Coordinate preventive and corrective actions to avoid impacts on production services. o Participate in the design and execution of disaster recovery tests (DRP), both during and outside business hours * IT Vendor and Service Management o Administer IT service contracts, ensuring compliance with SLAs and operational level agreements (OLAs) o Coordinate infrastructure maintenance and changes with vendors and internal teams o Continuously evaluate vendor performance, managing penalties and contractual adjustments as necessary * Incident and Problem Management o Oversee resolution of critical incidents impacting business continuity o Coordinate technical escalations with support vendors according to severity levels o Participate in root cause analysis (RCA) for recurring incidents and propose preventive improvements * Optimization and FinOps o Efficiently manage IT infrastructure costs using a FinOps approach, optimizing cloud resource usage (dynamic tiering, automated scaling, etc.). o Evaluate solutions that reduce costs without compromising security and performance * Automation and Operational Efficiency o Promote infrastructure-as-code (IaC) for efficient management of hybrid cloud environments (Azure and OCI). o Drive automation of operational tasks to improve efficiency in server and database administration * Security and Regulatory Compliance o Ensure IT infrastructure complies with applicable regulations, including Chile’s Cybersecurity Framework Law. o Apply best practices in infrastructure administration based on ISO 27001\. o Other duties assigned by management, aligned with this position **Requirements:** Bachelor’s degrees in Computer Engineering, Civil Informatics, Computing, Networking, Industrial Civil Engineering, or related fields Minimum 5 years of experience in IT infrastructure management, IT service administration, and operational continuity Experience managing IT vendors and evaluating services under SLA/OLA frameworks Experience managing hybrid environments (on\-premise and cloud) **ITIL Foundation v4\. Microsoft Certified:** Azure Administrator Associate, preferred Microsoft 365 administration certification, preferred. Courses/Certifications in infrastructure automation and management (Terraform, Ansible, PowerShell) Training in ISO 27001\. FinOps fundamentals Intermediate\-advanced English for technical communication with vendors and international teams Ability to coordinate security and regulatory compliance audits (ISO 27001\) **Offer Conditions: