Operations Assistant

Description

Job Summary: Valor City Digital & Business Services Chile SpA is seeking a proactive and organized Operations Assistant to provide daily administrative and operational support, working closely with various teams to ensure efficiency and accuracy. Key Highlights: 1. Gain practical experience in commercial and digital operations. 2. Develop administrative and operational coordination skills. 3. Participate in process improvement and digitalization initiatives. Job Summary **Valor City Digital \& Business Services Chile SpA** is seeking an organized, proactive, and detail-oriented ***Operations Assistant*** to join our team in Viña del Mar. As an Operations Assistant, you will provide daily administrative and operational support for business processes, service requests, documentation, data management, reporting, scheduling, and internal coordination. You will work closely with the operations, digital services, customer service, administration, project, and management teams to ensure daily activities are completed accurately, efficiently, and on time. This position is ideal for candidates with limited experience or those beginning their professional careers who have an interest in commercial operations, digital services, administration, customer service, or professional services. Responsibilities: Support daily commercial and operational activities. Maintain operational schedules, tracking systems, task lists, and records. Monitor assigned tasks, deadlines, and pending actions. Enter data and update information accurately. Maintain information within approved commercial systems. Prepare operational spreadsheets and routine reports. Collaborate on tracking operational key performance indicators (KPIs) and service levels. Coordinate routine interdepartmental requests. Handle customer service requests as needed. Keep electronic files and operational documentation organized. Assist in preparing reports, presentations, and meeting materials. Schedule operational meetings and internal discussions. Record meeting minutes, decisions, and follow-up actions as required. Collaborate on CRM administration, workflows, incident management systems, or enterprise systems. Monitor shared email inboxes and operational queues. Route requests to the appropriate departments or team members. Collaborate on coordination with vendors and service providers. Support documentation of invoices, purchase orders, and expenses as applicable. Collaborate on inventory and supply management as needed. Support onboarding and administrative setup activities. Collaborate on digital platform and workflow administration. Support basic data validation and reconciliation activities. Identify incomplete or inconsistent operational information. Escalate delays, service issues, or operational concerns appropriately. Support process improvement and digitalization initiatives. Maintain confidentiality and adhere to information security procedures. Contribute ideas to improve operational efficiency and service quality. Requirements Prior experience in operations, administration, customer service, business support, digital services, or similar environments is valued but not mandatory. Completed secondary education or equivalent qualification. Technical or professional training in Business Administration, Operations, Logistics, Digital Business, Information Technology, or related fields is a plus. Relevant experience of 0–2 years is considered suitable. Recent graduates and individuals with limited work experience are encouraged to apply. Strong organizational and administrative skills. Good verbal and written communication skills. High attention to detail and commitment to data accuracy. Proficiency in using spreadsheets and enterprise systems. Knowledge of Microsoft Excel, Word, Outlook, and PowerPoint. Familiarity with Microsoft 365 or Google Workspace. Experience with CRM, ERP, incident management, or workflow management platforms is a plus. Basic report writing and data management knowledge. Strong time management and tracking skills. Ability to manage multiple operational priorities. Solid problem-solving skills. Ability to communicate professionally with colleagues, customers, and vendors. Ability to identify issues requiring escalation. Willingness to learn new digital tools and enterprise systems. Ability to work independently and collaborate effectively across teams. Candidates meeting most—though not necessarily all—of the requirements are encouraged to apply. Why Work With Us? Gain practical experience in commercial and digital operations. Develop administrative and operational coordination skills. Gain experience with modern enterprise systems and digital tools. Strengthen Excel, reporting, and data management skills. Develop professional communication and customer service skills. Become familiar with CRM and workflow management platforms. Work alongside professionals from operations, digital, project, and customer service teams. Participate in process improvement and digitalization initiatives. Build relevant experience for technology-based and professional services organizations. Enhance problem-solving and coordination capabilities. Develop a professional trajectory enabling progression to roles such as Operations Coordinator, Operations Analyst, Digital Operations Coordinator, Commercial Operations Specialist, or Service Operations Coordinator. Salary: $600\.000 \- $800\.000 per month Work Location: On-site employment