Hotel Administrator – Faena Mining Operations

Description

Position Summary: The Hotel Administrator organizes and oversees an efficient hospitality service, planning tasks and resolving operational issues while ensuring compliance by supervised personnel. Key Responsibilities: 1. Supervise staff and ensure quality and safety standards. 2. Manage client facilities and resolve operational issues. 3. Opportunities for continuous learning and training. A multinational food services company seeks to incorporate the following role into its team: HOTEL ADMINISTRATOR \- FAENA ANTOFAGASTA REGION The Hotel Administrator is responsible for organizing, overseeing, and ensuring delivery of an efficient hospitality service at the client’s facilities; handling task planning and resolution of operational issues. Additionally, they must verify that supervised personnel fulfill their assigned responsibilities. RESPONSIBILITIES * Supervise assigned staff, ensuring they perform designated tasks according to the quality and safety standards stipulated by the client and the company. * Manage client facilities clearly and correctly, in accordance with requirements. * Provide “backup” support for hotel reception and laundry services. * Maintain thorough knowledge of operations carried out by supervised staff—either directly in Reception and Laundry, or indirectly in Room Cleaning operations. * Collect, review, and analyze occupancy and laundry data to define frequencies and standards, and report findings to relevant decision-makers. * Ensure appropriate and correct use of information handled by supervised staff (e.g., sensitive information related to the client’s Executive Group, including phone numbers, addresses, e\-mails, etc.). * Ensure all service-related information is properly applied, well-organized, up-to-date, and understandable to all authorized users (e.g., occupancy records, laundry logs, room blocks, etc.). * Participate in activities aligned with professional expertise (e.g., conventions, meetings with international delegates, VIP guest receptions, implementation of event-specific protocols such as Flag Protocol, Table Protocol, etc.). * Indirectly coordinate Room Cleaning operations (housekeeping staff) to achieve elevated standards for special events. * Attend meetings and/or training sessions with both directly and indirectly supervised staff to standardize knowledge and applicable service protocols. * Serve as the liaison between client needs and the various ESS solutions available within the Business Unit. * Perform additional duties and assume responsibilities beyond those described herein, as determined by the supervisor or based on specific operational needs. **Benefits** * Opportunities for professional growth and development within the company. * Friendly and collaborative work environment. * Opportunities for continuous learning and training. * On-site meals. * Compensation Fund. ✨ Join our team and become part of one of Chile’s top global food service companies. Apply now and grow with us—we look forward to welcoming you! We value diversity and equal opportunity. All applications will be considered without distinction based on gender, age, religion, sexual orientation, disability, nationality, or ethnic origin. This vacancy complies with Law No. 21\.015\. If you require reasonable accommodations during the selection process, please let us know so we can support your participation on equal terms (Law 20\.422\)