Field Service Operator - Tocopilla

Description

Job Summary: Field Service Operator responsible for meter reading, debt management, customer service, and incident resolution. Key Highlights: 1. Dynamic role involving fieldwork and customer service 2. End-to-end service management, from meter reading to incident resolution 3. Verification of infrastructure and commercial data **Position Title:** Field Service Operator – Taltal **Work Schedule:** Rotating shifts: Monday to Friday, 08:00 (AM) to 16:54 (PM)\-Monday to Friday, 16:30 (PM) to 01:24 (AM) **Contract Type:** Project-based **Location:** Tocopilla **Responsibilities:** Collect meter readings in the field while ensuring compliance with health, environmental, and safety standards and regulations. Manage debt-related visits to recover payments, execute service disconnections, and perform reconnections once the situation is resolved. Verify both infrastructure and commercial data of the visited property. Deliver documents sent to customers (e.g., invoices, central billing slips, notifications, others). **Perform administrative tasks such as:** reporting, statistics, and reports; respond to mailboxes and emails. Provide customer service in person, by phone, or remotely, according to company needs. Visit and manage meters experiencing communication failures with antennas, per ADASA instructions, restarting them via application to restore connectivity. Respond to leak alarms by visiting customers to inform them about internal leaks, guide repairs, and prevent excessive water consumption that may lead to high water bills. Inspect potential violations by verifying on-site the condition of meters upon receiving alarms triggered by unauthorized tampering. Inspect possible leaks by conducting on-site verification using leak detection instruments and reporting findings through designated channels and procedures. **Requirements:** Completed secondary education. Technical studies preferred. Possession of Class B driver’s license. Two years of experience in similar roles. **Work Schedule:** Rotating shifts: Monday to Friday, 08:00 (AM) to 16:54 (PM)\-Monday to Friday, 16:30 (PM) to 01:24 (AM) **Contract Type:** Project-based **Location:** Tocopilla **Responsibilities:** Collect meter readings in the field while ensuring compliance with health, environmental, and safety standards and regulations. Manage debt-related visits to recover payments, execute service disconnections, and perform reconnections once the situation is resolved. Verify both infrastructure and commercial data of the visited property. Deliver documents sent to customers (e.g., invoices, central billing slips, notifications, others). **Perform administrative tasks such as:** reporting, statistics, and reports; respond to mailboxes and emails. Provide customer service in person, by phone, or remotely, according to company needs. Visit and manage meters experiencing communication failures with antennas, per ADASA instructions, restarting them via application to restore connectivity. Respond to leak alarms by visiting customers to inform them about internal leaks, guide repairs, and prevent excessive water consumption that may lead to high water bills. Inspect potential violations by verifying on-site the condition of meters upon receiving alarms triggered by unauthorized tampering. Inspect possible leaks by conducting on-site verification using leak detection instruments and reporting findings through designated channels and procedures. **Requirements:** Completed secondary education. Technical studies preferred. Possession of Class B driver’s license. Two years of experience in similar roles.