Job Summary: The Technical Service Specialist drives operational efficiency and high-quality standards in technical service, integrating key departments. Key Highlights: 1. Promotes the development and performance of field and workshop technical service. 2. Integrates technical, commercial, planning, and SHEQ departments. 3. Ensures process compliance and correct execution of work. **About Epiroc** At Epiroc, we enhance productivity in the mining and infrastructure industries through innovative, safe, and sustainable solutions. Guided by values such as collaboration, responsibility, innovation, and customer orientation, we strive to build trusted relationships and deliver results that create value for our customers and communities. **Job Mission** The Technical Service Specialist aims to promote the development and performance of technical service operations—both in the field and in the workshop—to ensure operational efficiency and high-quality service delivery. This role serves as a key integrator among technical, commercial, planning, and SHEQ departments, guaranteeing process compliance, information availability, and correct work execution. **Functions and Responsibilities** * Monitor and control scope, schedule, costs, and deliverables of workshop work in coordination with Line Supervisor and Workshop Manager. * Ensure proper preparation of startup folders for service execution, integrating commercial, technical, and additional required resources. * Act as liaison between Technical Service and SHEQ for technician accreditation across various mining sites; collaborate closely with Planning to optimize resource scheduling. * Maintain a commercial and service-oriented focus toward internal and external customers. * Prepare service execution result reports, verifying scope, costs, timelines, and deliverables. * Monitor correct interaction between corporate platforms (WCS, JIRA, WIP or others) and Technical Service personnel. * Supervise implementation of action plans of various types within the department. * Participate in preparing BC, IA, and other analytical methods required by Technical Service. * Perform additional tasks assigned by management and fulfill requested duties and reporting obligations. * Ensure team compliance with SYSO and ISO standards. **Requirements** * Commercial Engineering, Industrial Engineering, or equivalent qualification. * Knowledge of Aftermarket Analysis, Project Evaluation, Marketing, and continuous improvement tools. * Competencies aligned with Epiroc values: innovation, collaboration, commitment, safety mindset, responsibility, teamwork, customer orientation, openness, courage, and transparency. **It all starts with people.** The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support. All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future. Learn more at www.epiroc.com