Job Summary: Provide efficient and professional collections services to clients, maximizing results and minimizing risks while ensuring regulatory compliance and respect for client rights. Key Responsibilities: 1. Negotiating payment terms with clients. 2. Mediating and resolving bank debt issues. 3. Implementing negotiation tactics and objection handling. The primary mission of this role is to deliver efficient and professional collections services to our clients by leveraging negotiation tools and techniques, aiming to maximize outcomes and minimize risks, always ensuring adherence to banking regulations and respect for clients' rights. In this role, you will have the opportunity to: Contact clients with overdue debts to negotiate payment terms. Mediate between the bank and the client to resolve debt-related issues. Use tracking tools to monitor debt recovery progress. Update and maintain accurate records of client communications. Identify and report underlying causes of uncollectible debts. Set and meet debt recovery targets. Offer debt restructuring options and financial advisory services. Implement negotiation tactics and objection handling to reach payment agreements. To succeed in this position, you need: A technical or undergraduate degree in Finance, Business Administration, or a related field. Basic knowledge of banking products such as consumer loans, credit cards, and mortgage loans. Intermediate proficiency in MS Office.
Sofía Muñoz
MyJob · HR
Sofía Muñoz
MyJob · HR
