Customer Inquiry Assistant

Description

Job Summary: Triotech Digital & Payment Services Chile SpA is seeking a Customer Service Assistant to provide frontline support, resolve inquiries, and maintain accurate records while collaborating with support teams. Key Highlights: 1. Gain practical experience in customer service and digital services. 2. Develop professional skills in telephone, email, and chat support. 3. Opportunity for recent graduates and candidates with limited experience. Job Summary **Triotech Digital \& Payment Services Chile SpA** is seeking a friendly, organized, and digitally proficient ***Customer Service Assistant*** to join our customer support team in Los Ángeles. As a Customer Service Assistant, you will deliver frontline assistance to customers via phone, email, chat, and authorized digital channels. You will respond to general inquiries, provide authorized information about services and account processes, maintain accurate customer records, follow up on pending requests, and escalate complex technical, payment, or account issues to the appropriate teams. You will work closely with customer service, digital support, payment operations, technical support, commercial support, and business operations teams to ensure customers receive accurate and timely information and assistance. This role is ideal for recent graduates and professionals with limited experience interested in customer service, digital services, fintech, payment services, BPO, contact center operations, or business support. Responsibilities: Respond to customer inquiries professionally and promptly. Provide frontline assistance via phone, email, chat, and digital channels. Identify customer needs through active listening and appropriate questioning. Provide accurate information about approved products and services. Assist with routine account and service inquiries. Explain standard customer service procedures. Assist customers with basic navigation of approved digital platforms. Offer general guidance on service request procedures. Assist with routine payment status inquiries when authorized. Assist with transaction status inquiries using approved information. Create and update customer service cases. Accurately record customer interactions. Maintain customer information in the CRM or support systems. Monitor open customer requests. Follow up on pending cases. Monitor shared customer service inboxes and queues. Assist with routine customer complaints. Follow approved complaint management procedures. Escalate complex account, payment, fraud, security, or technical issues appropriately. Coordinate cases with payment operations and technical support teams. Maintain accurate case notes. Assist with customer onboarding inquiries as applicable. Support customer verification processes per established procedures. Assist with frequently asked questions and customer service documentation. Keep support records updated in Excel or Google Sheets. Prepare basic customer service reports. Assist with tracking response and resolution times. Support monitoring of key customer service performance indicators (KPIs). Identify recurring customer questions. Assist with customer feedback activities. Comply with data protection and information security procedures. Maintain confidentiality of customer and transaction information. Support continuous improvement of customer service processes. Requirements: Completed secondary education or equivalent qualification. Technical or professional studies in Business Administration, Customer Service, Finance, Commercial Management, Information Technology, Digital Business, Accounting, or related fields are considered advantageous. Approximately 0\-1 year of relevant experience. Prior customer service experience is not mandatory. Recent graduates and candidates seeking their first professional role are strongly encouraged to apply. Relevant internships and academic experience will be considered. Strong customer orientation. Good verbal and written communication skills. Excellent active listening ability. High attention to detail. Basic computer and internet knowledge. Familiarity with Microsoft Office or Microsoft 365\. Basic knowledge of Microsoft Excel or Google Sheets. Comfort working with websites and digital applications. Familiarity with CRM or incident management systems is considered advantageous. Familiarity with digital payments or financial technology is beneficial but not required. Excellent organizational and follow-up skills. Basic problem-solving abilities. Ability to communicate clearly with customers. Ability to manage multiple routine inquiries. Ability to maintain professionalism when handling complaints. Ability to follow security and verification procedures. Willingness to learn digital service and payment processes. Why Work With Us? Gain practical experience in customer service. Learn about digital and payment services. Develop professional telephone, email, and chat support skills. Learn CRM and incident management processes. Gain experience in customer case management. Develop digital platform support skills. Learn payment service support processes. Strengthen complaint resolution skills. Develop Excel and reporting skills. Learn about customer service KPIs. Learn information security and customer verification procedures. Work alongside customer service, payment operations, and technology professionals. Build a professional career path toward roles such as Customer Service Representative, Customer Support Specialist, Payment Support Specialist, Customer Operations Coordinator, Digital Support Specialist, or Customer Service Team Leader. Salary: $600\.000 \- $800\.000 per month Work Location: On-site employment