Customer Experience Coordinator

Description

Position Summary: Customer Experience Coordinator to manage and optimize service quality in branches through analysis and improvement. Key Points: 1. Optimize service quality in branches 2. Analyze indicators and prepare reports 3. Design and implement continuous improvement actions BancoEstado Express is seeking a Customer Experience Coordinator for Santiago. Your objective will be to manage and optimize service quality in branches through indicator analysis, results monitoring, and implementation of improvement initiatives, contributing to an enhanced customer experience and compliance with company-defined standards. **Responsibilities:** * Analyze quality, satisfaction, and complaint indicators, preparing reports and dashboards for decision-making. * Monitor branch action plans related to quality indicators. • Design and implement continuous improvement actions based on results. * Coordinate and conduct training sessions on service quality topics. * Participate in quality committees, preparing minutes and tracking agreements. * Conduct branch visits to evaluate and support improvement of the customer experience. We look forward to your application! Welcome to the new Job Offers Portal, where you can apply online—faster, simpler, and more engagingly. It is a fully digital process, requiring you to complete/validate your background information, take psychometric assessments, and finally record a video\-interview. Questions? You’ll have access to online information or a virtual assistant. Requirements Degree in Industrial Engineering, Business Administration Engineering, Commercial Engineering, or a related field. Minimum 3 years of experience in this role. Desirable: Diploma or courses in customer experience Proficiency in Microsoft Office (Advanced level), Power BI