Customer Service Assistant

Description

Job Summary: Tiara Utama Business Solutions Chile SpA is seeking an organized and customer-oriented Customer Service Assistant to provide daily professional support, respond to inquiries, and coordinate requests for a seamless customer experience. Key Highlights: 1. Gain practical experience in professional customer service 2. Develop communication and relationship management skills 3. Build a professional career in customer service Job Summary **Tiara Utama Business Solutions Chile SpA** is seeking an organized, professional, and customer-oriented ***Customer Service Assistant*** to join our team in Puente Alto. As a Customer Service Assistant, you will provide daily customer support via phone, email, chat, and authorized digital channels. You will respond to inquiries, maintain customer records, coordinate service requests, follow up on pending cases, and provide administrative support to ensure a seamless and professional customer experience. You will work closely with customer service, customer support, commercial operations, administration, sales, and technology teams. This position is ideal for candidates with limited experience or those beginning their professional careers, interested in customer service, customer support, BPO, business administration, shared services, or technology-based business services. Responsibilities: Respond to customer inquiries via phone, email, chat, and authorized digital channels. Provide professional and timely assistance to current and prospective customers. Identify customer needs and determine appropriate next steps. Provide accurate information about the company’s authorized services. Create, update, and monitor customer service requests. Maintain up-to-date customer contact and account information. Record customer interactions and outcomes in the CRM or enterprise systems. Follow up on pending customer inquiries and service requests. Assist with customer onboarding and account administration. Prepare routine documentation and correspondence for customers. Coordinate customer requests with operations, sales, administration, and technology teams. Monitor shared customer service inboxes and work queues. Route inquiries to the appropriate departments or specialists. Help schedule customer service meetings and appointments. Prepare meeting information and supporting documentation. Maintain organized digital customer files and records. Support basic quotation and service documentation processes where applicable. Assist with routine billing inquiries. Maintain customer service and operational tracking spreadsheets and systems. Prepare routine customer service and operational reports. Monitor pending actions and perform appropriate follow-up. Handle routine customer concerns professionally and respectfully. Escalate complex contract, technical, billing, or service issues appropriately. Support customer satisfaction and feedback activities. Comply with customer verification, privacy, and information security procedures. Stay updated on assigned company services. Participate in customer service training and quality reviews. Contribute ideas to improve customer experience and service efficiency. Requirements: Completed secondary education or equivalent qualification. Prior experience in customer service, administration, BPO, retail, hospitality, or business support is valued but not mandatory. 0–1 year of relevant experience is recommended. Recent graduates and candidates seeking their first professional role in customer service are encouraged to apply. Technical or professional training in Business Administration, Customer Service, Marketing, Commercial Administration, or a related field is valued but not required. Strong customer orientation. Professional and courteous communication style. Good oral and written communication skills. Excellent listening and interpersonal skills. Good organizational and time management skills. High attention to detail. Basic computer literacy and data entry skills. Familiarity with Microsoft Word, Excel, Outlook, or Microsoft 365\ is valued. Knowledge of CRM, incident management, or customer management systems is valued. Comfort communicating via phone, email, and chat. Ability to maintain accurate customer records. Ability to manage multiple requests and priorities. Strong problem-solving and follow-up skills. Ability to maintain professionalism when dealing with dissatisfied customers. Ability to identify issues requiring escalation. Ability to handle customer and company information responsibly. Willingness to learn new digital platforms and business processes. Candidates meeting most—though not necessarily all—requirements are encouraged to apply. Why Work With Us? Gain practical experience in professional customer service. Develop customer communication and relationship management skills. Gain experience using CRM and digital business platforms. Strengthen administrative and business support capabilities. Develop professional telephone, email, and chat communication skills. Gain experience in customer onboarding and service coordination. Strengthen Excel, reporting, and record-keeping capabilities. Work alongside customer service, operations, technology, and business professionals. Gain experience with BPO and shared services processes. Participate in customer experience and process improvement initiatives. Develop transferable experience relevant to technology and professional services organizations. Build a professional trajectory toward roles such as Customer Service Coordinator, Customer Service Specialist, Customer Success Specialist, Account Support Specialist, or Customer Service Team Leader. Salary: $550\.000 \- $750\.000 per month Work Location: On-site employment