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Job Summary: We are looking for a technical student to provide customer support, resolve technical issues, and offer guidance on products and services. Key Responsibilities: 1. Assist customers in resolving technical issues 2. Diagnose and resolve technical support issues 3. Track and manage tickets on the platform **Company Description:** We are over 90,000 people who, every day, dedicate our passion and energy to fulfilling our Purpose: “Simplify and Enjoy Life More.” A Purpose that today lives through our physical and digital ecosystem across all our companies (Falabella Retail, Sodimac, IKEA, Tottus, Mallplaza, Falabella Inmobiliario, Falabella.com, Linio, Falabella Financiero, Banco Falabella, Falabella Soriana, Seguros Falabella, Fazil, Fpay, and Falabella Corporativo) and countries (Argentina, Brazil, Chile, China, Colombia, India, Mexico, Peru, and Uruguay). We value diverse perspectives because we understand that diversity is the key to our innovation. We want to go beyond any limit, constantly challenge ourselves, enjoy doing what we love, and leave a mark on what we do. And we know there is one way to do it: as ONE TEAM. Discover more opportunities to experience \#ExperienciaFalabella at https://muevete.falabella.com/ **Job Mission:** Assist customers in resolving technical issues related to products and services, and resolve tickets. **Job Functions:** * Handle technical support requests by diagnosing the issue and providing appropriate solutions or escalating requests as needed. * Advise customers by explaining technical details in a simple and comprehensible manner. * Follow up with customers to ensure timely resolution of requests. * Keep the database updated with information regarding technical issues, requests, and solutions, ensuring compliance with customer service standards. * Control and track tickets using the helpdesk platform. * Conduct and review IT asset inventory control. * Manage and replenish consumables. * Technical Student **Requirements:** **Education:** Technical degree in Computing and Informatics; Systems or related field **Experience:** Knowledge of IT technical support **Knowledge:** Ticket tracking, Software installation, CCTV system knowledge **Software:** Helpdesk - JIRA - Windows Operating System - Office Suite Knowledge of microcomputing Possession of student insurance provided by your educational institution Availability for a 6-month internship Availability to carry out the internship in San Bernardo - Pudahuel **Offer Conditions:
