IT Support

Description

Job Summary: This role manages the daily operations of mobile telephony and IT assets, from ticket handling to inventory support and number portability. Key Responsibilities: 1. Manages mobile telephony and IT asset ticket operations and tracking. 2. Administers the number portability process and coordinates with operators. 3. Supports inventory management and the IT asset lifecycle. **Job Description** ---------------------- Manage mobile telephony and IT asset operations, ensuring inventory accuracy, number portability execution, and ticket resolution compliance. The position focuses on daily mobile telephony operations and IT asset management, covering ticket handling and tracking, as well as support for inventory processes, number portability, and equipment lifecycle management. * Manage and track support tickets related to mobile telephony and IT assets, ensuring adherence to defined SLAs. * Administer the number portability process: request intake, data validation, coordination with the operator, and follow-ups. * Support inventory management of devices and mobile lines (activations, deactivations, reassignments), maintaining up-to-date information in control systems. * Track the IT asset lifecycle (assignments, maintenance, returns, and final disposition) in accordance with current policies. * Collaborate on employee-related processes such as equipment deliveries, activations, or pickups. * Support periodic audits by identifying and reporting discrepancies or incidents. * Prepare and maintain management reports (ticket resolution compliance, portability status, inventory levels) for various stakeholders. * Coordinate with the mobile operator and external vendors to resolve incidents, implement changes, or manage quota allocations per business unit. * Document procedures and update knowledge bases related to mobile telephony and asset management processes. * Escalate cases exceeding resolution authority promptly, ensuring full ticket traceability until closure. **Candidate Requirements** -------------------------- * Technical degree in fields related to financial control, business administration, or IT management. * Preferred: Familiarity with ticketing and inventory management tools. * Required: Intermediate-to-advanced Excel proficiency for tracking, reporting, and controls. * Required: Basic knowledge of mobile telephony: number portability, plans, and operators. * Availability for hybrid work at corporate offices. * Availability to work on-call shifts. This opportunity is open to persons with disabilities. **Selection Process** ------------------------ The selection process is conducted via Aira — a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to this job posting. 2\. Check your email. 3\. Log in to Aira and complete the requested questions and/or assessments. If your profile matches our requirements, we will contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ We are over 88,000 people who work every day toward our firm Purpose — Simplify and Enjoy Life More. We operate in 9 countries and comprise five major brands across diverse industries: Falabella Retail, Sodimac, Banco Falabella, Tottus, and Mallplaza. Each brand shapes who we are, and together — as One Team — we strive daily to reinvent ourselves and exceed our customers’ expectations. A team full of dreams that makes things happen. We dare to launch and innovate, take risks, and create opportunities that keep us at the forefront — driving us to constantly reinvent ourselves and deliver the best shopping experience at every touchpoint with us.