E-commerce Operations Supervisor

Description

Job Summary: Coordinate daily e-commerce operations, ensure order fulfillment, and monitor customer experience to enhance e-commerce performance within a collaborative and growing environment. Key Highlights: 1. Professional development and career growth opportunities 2. Gain hands-on experience in e-commerce and logistics 3. Work in a collaborative team environment focused on continuous improvement E\-commerce Operations Supervisor – Santiago, Región Metropolitana Job Summary: We are seeking an E\-commerce Operations Supervisor to coordinate daily online store operations, support order fulfillment, monitor customer experience, and help improve e-commerce performance. This is an excellent opportunity for an organized professional interested in digital commerce, operations, problem-solving, and collaborative work across diverse teams. The role offers professional development opportunities, increased responsibility, and the chance to contribute to a growing e-commerce operation. Key Responsibilities: Coordinate daily e-commerce operations and online store activities Monitor orders, fulfillment, deliveries, and customer service processes Help maintain accurate and up-to-date product information, pricing, inventory, and website content Coordinate with warehouse, logistics, customer service, marketing, and sales teams Track order status and assist in resolving operational issues Monitor key operational and e-commerce performance metrics Support promotions, product launches, and online merchandising activities Help improve website processes, customer experience, and order workflow Prepare and maintain operational reports and documentation Identify opportunities to enhance efficiency and service quality Support daily marketplace and e-commerce platform activities Help ensure customers receive accurate and timely service Requirements: Prior experience in e-commerce, retail, operations, customer service, logistics, or related fields Experience coordinating processes, orders, projects, or teams is preferred Strong organizational and communication skills Proficiency with digital platforms and standard office software High attention to detail Ability to manage multiple priorities and deadlines Ability to work independently as well as collaboratively Basic knowledge of online sales, order management, or e-commerce operations Professional proficiency in Spanish and/or English is a plus Why Join Us: Join a collaborative team in a growing digital commerce environment Gain practical experience in e-commerce, operations, logistics, and customer experience Lead relevant operational projects Develop valuable skills in digital commerce and leadership Professional development and career growth opportunities Work in a team-oriented, efficient, and continuously improving environment Salary: $146\.400 per year Work Location: On-site employment