Reservation Coordinator

Description

Job Summary: An organized, customer-oriented Reservation Coordinator will manage reservation requests, confirmations, and inquiries regarding travel services, collaborating with customers and suppliers. Key Highlights: 1. Gain practical experience in reservations, tourism, and customer service. 2. Receive structured training and continuous professional development. 3. Work in a collaborative, professional, and inclusive environment. Job Summary Autre Voyage Travel Services Chile SpA is seeking an organized, customer-oriented, detail-focused Reservation Coordinator to join our team in Temuco. As a Reservation Coordinator, you will manage and coordinate customer reservation requests, reservations, itinerary updates, confirmations, and inquiries related to travel services. You will work closely with customers, travel suppliers, accommodations, operations teams, and other service partners to ensure reservations are processed correctly and customers receive timely assistance. This position is ideal for candidates with experience in reservations, travel services, tourism, hospitality, customer service, administration, contact centers, or other customer-facing roles. Prior experience in the tourism industry is advantageous but not mandatory for candidates with strong organizational and customer service skills. Responsibilities Process and coordinate customer reservations and reservation requests. Respond to reservation-related inquiries via telephone, email, and other available communication channels. Provide customers with clear information regarding reservations, availability, schedules, and general travel services. Prepare and issue reservation confirmations and related documentation. Manage changes, cancellations, and customer requests. Verify reservation details and maintain accurate records. Coordinate with hotels, transportation providers, travel agencies, and other partners. Monitor pending reservations and follow up promptly. Assist customers with general inquiries about itineraries and reservations. Coordinate reservation requirements with operations and customer service teams. Keep customer information updated in reservation systems and CRM. Escalate complex reservation or service issues to the appropriate team when necessary. Assist with group, corporate, or individual reservations as required. Provide customer assistance before and after reservations when needed. Help manage reservations during peak demand periods. Prepare routine reservation reports and administrative documentation. Identify recurring reservation issues and contribute to service improvement. Support customer satisfaction and overall service quality goals. Requirements Prior experience in reservations, travel services, tourism, hospitality, customer service, administration, contact centers, or similar environments is preferred. Excellent communication and customer service skills. Strong organizational and time management skills. High attention to detail and accuracy in recording information. Ability to manage multiple reservations, inquiries, and priorities. Comfort communicating with customers via telephone, email, and digital channels. Strong problem-solving and follow-up skills. Proficiency with computers, email, spreadsheets, websites, and common business applications. Knowledge of reservation systems, CRM, travel, or customer service platforms is preferred but not required. General knowledge of travel services, tourism, accommodation, or hospitality is advantageous. Ability to communicate professionally with customers, suppliers, and colleagues. Ability to work independently and as part of a team. Willingness to learn new reservation systems, destinations, products, and procedures. Relevant academic education, professional training, or equivalent practical experience will be considered. Knowledge of additional languages is valued but not essential. Applicants meeting most, though not all, requirements are encouraged to apply. Why Work With Us? Gain practical experience in reservations, tourism, and customer service. Acquire valuable skills in reservation coordination, customer relations, and travel operations. Receive structured initial training and continuous professional development. Work with modern reservation and customer service systems. Collaborate with travel, hospitality, operations, and customer service professionals. Learn about diverse tourism products, suppliers, and customer needs. Contribute ideas to improve reservation processes and customer experience. Develop transferable skills for advancement into roles such as Reservation Manager, Travel Operations Coordinator, Customer Service Lead, or Tourism Coordinator. Access professional development and internal career progression opportunities. Work in a collaborative, professional, and inclusive environment. Salary: $700.000 - $1.100.000 per month Work Location: On-site employment