IT Support Analyst

Description

Position Summary: We are seeking a technical support professional with experience in networks and technology to resolve issues in a dynamic logistics environment and contribute to process optimization. Key Highlights: 1. On-site and remote technical support for users 2. Diagnosis and resolution of hardware and software incidents 3. Network and technological component configuration **Job Description** ---------------------- IT Support \- Networks \- Technology \- Internal Customer Service in Logistics We are over 90,000 people who, day after day, dedicate our passion and energy to fulfilling our Purpose: “Simplify and Enjoy Life More.” Today, this Purpose lives through our physical and digital ecosystem across all our companies. We value diverse perspectives because we understand that diversity is the key to our innovation. We aim to go beyond any limit, constantly challenge ourselves, enjoy doing what we love, and leave a mark on everything we do. And we know there is one way to achieve it: as ONE TEAM. Are you passionate about technology and do you enjoy solving problems directly within operations? At Falabella Logistics, we are looking for a technical support professional eager to join a dynamic logistics environment where you can contribute your knowledge and work autonomously across various technological challenges. Responsibilities * Provide on-site and remote technical support to users. * Diagnose and resolve hardware, software, and connectivity incidents. * Configure laptops, desktop computers, and network components. * Handle requests related to laser printers and electronic shipping label printers. * Configure IP addresses, DNS, switches, Access Points, and fiber-optic links. * Register, review, update, and close requests in the help desk system. * Coordinate with users regarding interventions requiring extended time. * Propose improvements or automations to optimize local support. Requirements * Technical or university degree in Network Administration, Connectivity, Informatics, Computing, or related fields. * 1 to 3 years of experience in IT support or similar roles. * Experience resolving Level 2 support requests. * Knowledge of hardware, software, equipment formatting, IP and DNS configuration. * Knowledge of networks, switches, Access Points, and fiber-optic links. * Experience in diagnosing, configuring, and repairing printers. * Availability to work 100% on-site, on rotating shifts, and to travel between different distribution centers. * Ability to work autonomously, solve problems, and adapt to operational needs. Cross-Cutting Benefits * Complementary Health Insurance * 5 additional days beyond statutory vacation days * Biannual salary adjustment based on IPC (Consumer Price Index) * Opportunities for internal growth and mobility * Year-end bonuses and gift cards * Discounts at group-affiliated businesses At Falabella, we are committed to equity and developing accessible workplaces. This search is conducted under Law No. 21.015 on Labor Inclusion. If you require any reasonable accommodation or assistance during the selection process, please let us know when applying :)**Candidate Requirements** -------------------------- * Proactive * Systems Analyst or Network Engineering graduate * 3 years of industry experience **Compensation** ---------------- 1100000**Selection Process** ------------------------ The selection process is conducted via Aira \- a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to the position 2\. Check your email 3\. Log in to Aira and answer the requested questions and/or tests Then, if your profile matches what we are looking for, we will contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ We are over 88,000 people who work daily toward our firm Purpose \- Simplify and Enjoy Life More. We operate in 9 countries and consist of five major brands positioned across diverse industries: Falabella Retail, Sodimac, Banco Falabella, Tottus, and Mallplaza. Each brand shapes who we are, and together—as ONE TEAM—we strive daily to reinvent ourselves and exceed our customers’ expectations. A team full of dreams that makes things happen. We dare to launch and innovate, take risks, and create opportunities that keep us at the forefront—driving us to continuously reinvent ourselves to deliver the best shopping experience at every point of interaction with us.