Description
Job Summary:
We are seeking a professional to map the customer journey, analyze service performance, and identify friction points to improve the experience.
Key Highlights:
1. Customer journey mapping
2. Service performance data analysis
3. Support for improvement initiatives
**Responsibilities**
\- Map the customer journey.
\- Analyze service performance data.
\- Identify friction points.
\- Prepare customer experience reports.
\- Support improvement initiatives.
**Requirements**
\- More than 3 years of experience in customer experience, business analytics, or operations.
\- Strong data analysis skills.
\- Good communication and documentation skills.
Salary: $20\.000\.000 \- $26\.000\.000 per year
Work Location: On-site employment