Store Manager

Description

Position Summary: Responsible for leading and managing the store, ensuring achievement of commercial objectives, an excellent customer experience, and proper operational management. Key Highlights: 1. Lead and coordinate work teams 2. Comprehensive management of commercial and operational objectives 3. Strong customer service orientation and focus on customer satisfaction Position Objective Responsible for comprehensively leading and managing store operations, ensuring achievement of commercial objectives, an excellent customer service experience, and proper operational management while maintaining company-defined standards. Main Responsibilities * Lead, coordinate, and supervise the store's work team. * Manage and achieve the commercial objectives and targets set by the company. * Supervise the sales process for machinery, equipment, and gastronomic products. * Provide advisory services and customer support, identifying customer needs and offering appropriate solutions. * Follow up on quotations, sales opportunities, and customers. * Supervise proper product display, organization, and presentation within the store. * Control inventory, receiving, dispatching, and product movements, coordinating with the warehouse and other departments. * Manage store opening and closing procedures, ensuring proper facility operation. * Supervise compliance with administrative, commercial, and operational procedures. * Monitor sales indicators, results, and team performance. * Resolve customer-related requests, inquiries, and issues. * Coordinate with administration, logistics, after-sales, and technical service departments as required. * Identify commercial opportunities and propose actions to increase sales and enhance customer loyalty. * Ensure compliance with company policies, protocols, and standards. Requirements * Minimum two years of prior experience in supervisory, leadership, or team management roles. * Experience in sales and customer service. * Preferred experience in retail, gastronomic equipment, machinery, industrial hardware, or similar industries. * Proficiency in computer tools and management systems. * Ability to work with commercial goals and performance indicators. * Leadership, communication, organizational, and problem-solving skills. * Availability to work onsite in Puerto Montt. Desired Profile We seek a **proactive, responsible individual focused on goal achievement and capable of leading teams**, with commercial skills and a strong orientation toward service and customer satisfaction. Salary: $1\.000\.000 \- $1\.100\.000 per month Work Location: Onsite employment