Job Summary: We are seeking an IT Support professional with experience in both on-site and remote support, solid technical knowledge, and a strong service orientation to resolve user incidents. Key Highlights: 1. Comprehensive technical support for users in Windows and macOS environments. 2. Troubleshooting hardware, software, network, and Active Directory issues. 3. Emphasis on empathy and clear communication with users. At TCIT, we are leaders in cloud-based software development. Our mission is to digitally transform organizations through high-quality, sustainable, and innovative solutions, leveraging agile methodologies and cutting-edge technologies. With over 9 years of experience, we have built systems across diverse industries, including management platforms, monitoring tools, and process automation solutions. We seek a candidate who not only possesses technical expertise but also demonstrates a strong service orientation. It is essential that they build trust, actively listen to users, and accompany them throughout the resolution of their requests. Apply to this job from Get on Board. ### **Main Responsibilities** * Provide on-site and remote technical support to users. * Diagnose and resolve issues related to computers, laptops, monitors, peripherals, and other corporate devices. * Install, configure, and troubleshoot Windows operating systems. * Support basic administration of Microsoft environments, including: + Active Directory: user creation, modification, locking and unlocking; folder and shared resource permissions; file servers; domain user access and validation; credential review and policy application. * Configure and troubleshoot local and network printers. * Identify and resolve basic connectivity, LAN, Wi\-Fi, and corporate resource access incidents. * Provide basic support for macOS devices. * Log, document, and track tickets to closure. * Escalate incidents to relevant teams when necessary. ### **Required Technical Knowledge** * 1\-2 years of support experience. * Solid knowledge of Windows operating systems. * Knowledge of Active Directory and Microsoft networks. * Basic understanding of file server permissions. * Configuration and support of network printers. * Basic networking and connectivity knowledge. * Experience providing support for macOS devices. **Soft Skills** * Excellent user interaction skills. * Clear, respectful, and solution-oriented communication. * Patience and empathy when assisting users with varying levels of technical knowledge. * Ability to explain technical topics in simple terms. * Proactivity, organization, and sense of urgency. * Ability to work collaboratively and prioritize incidents. * Willingness to learn and adapt to new technologies. ### **Work Modality** On-site work in Las Condes commune (near Tobalaba metro station). Working hours: 09:00 to 18:30 hrs. GETONBRD Job ID: 63306 **Health coverage** TCIT pays for or co-pays employee health insurance. **Computer provided** TCIT provides a computer for your work. **Beverages and snacks** TCIT offers beverages and snacks for free consumption.
Sofía Muñoz
MyJob · HR
Sofía Muñoz
MyJob · HR
