Digital Operations Assistant

Description

Position Summary: TTL Digital & Technology Services Chile SpA is seeking a Digital Operations Assistant to provide daily support for workflows, platforms, and systems, ensuring accuracy and efficiency in digital processes. Key Highlights: 1. Gain hands-on experience in digital and technological operations. 2. Develop skills in data management, reporting, and CRM/ERP systems. 3. Collaborate on technology and digital transformation projects. Position Summary **TTL Digital \& Technology Services Chile SpA** is seeking an organized ***Digital Operations Assistant*** with proficiency in digital tools and strong attention to detail to join our team in Concepción. As a Digital Operations Assistant, you will provide daily support for digital workflows, online platforms, operational data, enterprise systems, customer service processes, reporting, and technological operations. You will work closely with digital operations, technology, customer service, administration, and project teams to ensure information accuracy, timely completion of operational tasks, and efficiency of digital processes. This role is ideal for recent graduates and early-career professionals interested in digital operations, technology services, commercial operations, data administration, e-commerce, SaaS, or digital transformation. Responsibilities: Support daily digital and technological operations. Process routine operational requests via authorized digital platforms. Enter, review, and update information in enterprise systems. Maintain accurate digital records and databases. Monitor digital work queues and operational dashboards. Update CRM, ERP, incident management, or workflow management platforms. Assist with routine administration of digital accounts and platforms. Support internal digital processes and customer service operations. Assist with client onboarding and digital service administration. Monitor pending tasks and perform appropriate follow-up. Process digital forms and operational documentation. Verify information accuracy and integrity. Keep operational records up to date in Excel and Google Sheets. Assist with basic data quality verification and reconciliation. Prepare daily and weekly operational reports. Provide support for KPI tracking and service performance monitoring. Assist with e-commerce or online service administration, as applicable. Monitor shared operational inboxes and support queues. Coordinate routine requests with customer service and technology teams. Assist with workflow and task management platforms. Document operational issues and actions taken. Identify system errors and escalate technical incidents. Provide basic technical support for approved digital tools. Assist with user acceptance testing (UAT) and system testing. Support implementation of new digital processes. Collaborate on technology and digital projects. Maintain process documentation and internal guidelines. Support data cleansing activities and record maintenance. Collaborate on workflow automation initiatives. Participate in continuous process improvement activities Requirements: Completed secondary education or equivalent qualification. Technical or professional studies in Information Technology, Computer Science, Business Administration, Digital Business, E-commerce, Marketing, or related disciplines are highly valued. Approximately 0–1 year of relevant experience is required. Prior experience in digital operations is not mandatory. Recent graduates are strongly encouraged to apply. Proficiency in computer use and digital literacy. Basic to intermediate knowledge of Microsoft Excel. Familiarity with Microsoft 365 or Google Workspace. Comfort working with web-based applications. Basic understanding of digital processes and workflows. Familiarity with CRM platforms is a plus. Familiarity with ERP systems is a plus. Experience with incident management or workflow systems is a plus. Basic knowledge of data reporting and key performance indicators (KPIs) is a plus. Familiarity with Power BI or similar reporting tools is advantageous but not required. Basic knowledge of automation or workflow tools is a plus. Strong attention to detail and data accuracy. Excellent organizational and time-management skills. Solid verbal and written communication skills. Good problem-solving and follow-up abilities. Ability to manage multiple operational tasks. Ability to quickly learn new software and digital platforms. Ability to identify issues requiring escalation. Why Work With Us? Gain hands-on experience in digital and technological operations. Develop data management and reporting skills. Become familiar with CRM and ERP systems. Strengthen Excel and digital platform skills. Learn professional workflow management practices. Gain experience with technology-enabled customer service operations. Develop operational reporting and KPI monitoring skills. Become familiar with automation and digital transformation. Participate in system testing and implementation. Work alongside technology, customer service, project, and operations professionals. Build transferable skills in SaaS, e-commerce, and technology services. Build a professional trajectory enabling progression to roles such as Digital Operations Coordinator, Operations Analyst, Digital Operations Specialist, Commercial Operations Analyst, or Technology Operations Specialist. Salary: $600\.000 \- $850\.000 per month Work Location: On-site employment