Job Summary: Coordinate and follow up on claims and requests, ensuring efficiency and quality of service and customer satisfaction. Key Responsibilities: 1. Ensure efficiency and quality of service in handling claims and requests. 2. Maintain contact with customers to ensure good service and satisfaction. 3. Promote the implementation of the company's Management Systems. **Job Description** ---------------------- Plan, coordinate, and monitor claims, requests, and initiatives, ensuring service efficiency and quality. 1\. Plan and control the handling of requirements assigned to internal teams and internal/external contractors using available technological tools, in coordination with the Drinking Water and Wastewater departments. 2\. Keep work order status or execution progress information updated by maintaining continuous contact with field operational units—both internal and those of contractors—and keep work teams updated in the system. 3\. Contact customers and carry out necessary coordination to ensure high-quality customer service and their satisfaction with the handling and resolution of their requests. 4\. Continuously monitor Reiteration, Recurrence, and Re\-call indicators to assess priorities, urgencies, and required actions to prevent escalation of impact on customers. Identify and manage warranty-related work. 5\. Record scheduled and emergency service interruptions in the system. 6\. Coordinate inspections of work performed by contractors. 7\. Ensure, participate in, and promote the implementation and development of the company's Management Systems, in accordance with responsibilities defined in each system’s documentation. 8\. Perform any other duties assigned by management within the scope of this position. **Candidate Requirements** -------------------------- * INDUSTRIAL ENGINEERING \- TECHNICAL UNIVERSITY DEGREE IN BUSINESS ADMINISTRATION * PREFERRED EXPERIENCE IN FLEET MANAGEMENT, PERFORMANCE INDICATOR ANALYSIS, AND CUSTOMER SERVICE * KNOWLEDGE OF DRINKING WATER AND WASTEWATER NETWORKS; SANITARY LEGISLATION; ISO9001\. OHSAS18001\. GIS * AVAILABILITY TO WORK IN SHIFTS AND FLEXIBLE HOURS. ADVANCED MS OFFICE SKILLS. **Selection Process** ------------------------ Our selection process is conducted via Aira—a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to the job posting 2\. Check your email 3\. Log in to Aira and answer the requested questions and/or tests Then, if your profile matches our requirements, we will contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ We are an environmental company managing the integrated water cycle. We provide a fundamental and essential service for life and its development, obligating and committing us to deliver it continuously with safety and quality. As leaders in the sanitation sector both in Chile and Latin America, we employ advanced technology and integrated management.
Sofía Muñoz
MyJob · HR
Sofía Muñoz
MyJob · HR
