As a Customer Onboarding Analyst, you will be responsible for managing, ensuring, and following up on all designated contracts in order to deliver the best service to the customer within established timelines. ### **What will you do?** * Provide information and support regarding products, pricing, and contracted plans to departments that require it (sales, finance, billing support, customer service, collections). * Review necessary documents to determine whether a contract is approved or requires further review. * Coordinate and supervise each stage of the customer onboarding process, from contract receipt to service activation. * Manage and keep customer data updated in internal platforms. * Design, implement, and monitor key metrics (KPIs) related to implementation times, service quality, and customer satisfaction. * Generate periodic reports to measure the performance of the onboarding process. * Administer and enable users on platforms associated with contracted services. * Review and validate contracts to ensure compliance with internal policies and customer expectations. * Coordinate with legal and commercial teams in case of adjustments or discrepancies. * Identify potential risks or delays in the process and propose effective solutions. * Keep contracts up to date. * Introduce modifications to contractual terms and conditions. Cancel contracts upon customer request. ### **What experience do you need?** * Graduated technicians in business administration, enterprise management, or related fields. * +1 year of experience in customer and contract management. * +1 year of experience in document analysis and customer onboarding (mandatory). * +1 year of experience in after-sales management. * +1 year of experience in Google Workspace management. * Knowledge of work methodologies. ### **What could set you apart?** * Advanced knowledge of the English language. * Advanced level proficiency in Excel. * Salesforce knowledge.