Senior Strategy & Operations Manager

Description

Summary: This role is part of Uber's Global Operations team, focusing on improving merchant experiences and optimizing systems for the Grocery & Retail platform through analytical thinking, strategy, and collaboration. Highlights: 1. Champion merchant experience and drive platform performance 2. Lead complex analyses and translate into actionable recommendations 3. Collaborate across teams to achieve shared goals and continuous improvement **About the Role** Uber is transforming the future of Grocery \& Retail by building one of the world's most efficient on\-demand marketplaces for local commerce. As part of our Global Operations team, you'll play an important role in delivering a high\-quality experience for merchants on our platform\-supporting their growth while helping create great experiences for customers. In this role, you'll collaborate with local operations and commercial teams around the world, as well as Grocery \& Retail leadership and product teams. You'll lead impactful projects focused on improving merchant experiences, optimizing systems, and strengthening the processes and programs that power our platform. This is a dynamic role that blends analytical thinking, strategy, and collaboration. We're looking for someone who is comfortable working in fast\-changing environments, values teamwork, and uses data to guide thoughtful, practical decisions. **What You'll Do*** Champion the merchant experience: Improve Uber's data solutions to better support merchants and enhance the value we deliver * Lead complex analyses: Conduct deep dives and root cause analyses across multiple data sources and teams to strengthen platform performance * Drive strategy and insights: Turn analysis into clear, actionable recommendations and communicate them effectively to partners and leadership * Manage impactful projects: Plan and deliver initiatives that improve merchant engagement, efficiency, and satisfaction * Collaborate across teams:Partner with operations, product, legal, commercial, and leadership teams to align priorities and achieve shared goals * Support product launches: Help execute product rollouts, especially those related to financial flows in Grocery \& * Retail, including testing, approvals, and post\-launch support * Focus on continuous improvement: Track performance and iterate on products and processes to create smoother merchant experiences over time **What You'll Need** **Basic Qualifications*** At least 4 years of experience in business operations, analytics, or a related role * Bachelor's degree in Business, Economics, Engineering, or a related field * Strong analytical and problem\-solving skills, with the ability to translate data into insights and action * Experience addressing complex, cross\-functional challenges with a focus on scalability and efficiency * Advanced proficiency in SQL and Excel or Google Sheets * Clear and effective communication and stakeholder management skills * Proficiency in English (written and spoken) * Experience with reporting and invoicing tools **Preferred Qualifications*** Experience in the grocery and/or retail industry