LatAm Sr Operations Manager, Driver

Description

Summary: This role involves leading regulatory initiatives for the Driver Access team in LatAm, focusing on structuring complex challenges and executing high-impact projects to ensure a seamless onboarding experience. Highlights: 1. Lead regulatory initiatives from an Ops perspective across LatAm. 2. Own and structure Regulations as a formal problem space within Driver Access. 3. Partner closely with cross-functional and local teams on funnel configurations. **About the Role** You'll be joining the Driver Access team, responsible for ensuring earners have a seamless onboarding experience into our platform \- from the moment they sign up to their first trip. In this role, you'll lead Regulatory initiatives from an Ops perspective across LatAm, owning this problem space end\-to\-end: from structuring and prioritizing complex regulatory challenges to executing high\-impact projects. You'll also work closely with cross\-functional and local teams on funnel configurations and market launches, helping scale solutions that work across diverse markets. **What the Candidate Will Do** * Own and structure Regulations as a formal problem space within Driver Access, defining strategy, priorities, and operating models. * Lead components of large, cross\-functional regulatory initiatives, including Tech partnerships, onboarding funnel changes, and downstream Driver impacts (e.g., earnings, acquisition strategy). * Own the monitoring, performance, and ongoing support of regulatory rails, ensuring operational stability and scalability. * Scope ambiguous and complex problems, leveraging robust analysis to design end\-to\-end, scalable solutions. * Partner closely with the Driver Access team to deliver against shared goals, contributing to and supporting the team's core mandates and rails. * Build and maintain strong relationships with cross\-functional and regional partners (e.g., Eats, Central Ops, S\&P, Marketing, CommOps, Policy, Comms, Legal), driving alignment and execution. **Basic Qualifications*** Education: We encourage people from all backgrounds to apply * Years of Experience/Industries: 5\+ years of professional experience, with a strong track record of delivering results. * Data\-Driven Mentality: Ability to make strategic decisions grounded in data, with hands\-on experience diving deep into analysis while maintaining a strong big\-picture perspective. * Executional Excellence: Ability to optimally manage and prioritize complex operations that require the support of peers and other teams, and deliver results in a fast\-paced and ambiguous environment, while maintaining high\-quality work standards. * Stakeholder Management: Proven ability to engage and influence a wide range of stakeholders, including senior partners across Tech, Legal, and Operations, ensuring alignment and driving execution. * Teamwork: Demonstrate optimism, respect others, and work well in a team. **Preferred Qualifications*** Communication: Strong written and verbal communication skills, able to distill complex topics into clear, concise narratives tailored to different audiences, including senior leadership. English proficiency is required; Spanish is a plus. * Analytics: Experience working with complex data sets using Excel and/or Google Sheets; ability to derive, validate, and synthesize insights into clear recommendations. SQL is a plus. * Planning \& Organization: Ability to plan complex or multi\-faceted projects with cross\-functional teams, defining timelines, deliverables, interdependencies, and resource allocation