**Company Description** **About Us:** TOMRA Food designs and manufactures sensor-based sorting machines and integrated post-harvest solutions for the food industry, utilizing the world’s most advanced technology in sorting, grading, peeling, and analysis. The company’s mission is to enable its customers to improve their returns, achieve operational efficiencies, and ensure a safe food supply through intelligent and functional technologies. **Job Description** The **Field Service Supervisor** will be responsible for supervising the installation and maintenance of the company’s products, including providing field service support and troubleshooting for machinery. This position requires excellent customer service skills and a strong technical skill set in mechanics, electronics, and IT. The Supervisor must oversee our Field Service Engineers and perform mechanical/electrical services during routine and/or emergency maintenance. They must also support the installation of new machines and provide operation and maintenance training to customers and internal staff. **Key Responsibilities:** * Supervise delegated service areas, resulting in improved customer support. Well-managed local service supports sales by building trust and positioning TOMRA as a preferred supplier. * Collaborate with the Research & Development team and provide feedback on innovation and technology to enhance equipment performance. * Travel to customer sites to deliver required support. * Work with assembly drawings, electrical diagrams, machine manuals, technical procedures, and specifications to assist in the installation and upgrade of new machines as needed; assist in installing sections and making adjustments to ensure proper functionality. * Support equipment installation and operation to produce the customer’s product, instruct on installation and operational procedures; provide practical and technical responses to customer questions or issues. * Perform routine and/or emergency mechanical/electrical services in case of failures; determine root cause, prepare reports detailing findings and solutions. * Serve as the primary technical contact between the customer and the company; foster and maintain positive customer relationships. * Prepare and submit reports as required. * Escalate problems, risks, or concerns to management when necessary. * Maintain a clean, organized, and safe working environment. **Requirements** **What We’re Looking For:** We seek a leader committed to excellence and results-oriented, capable of ensuring high-quality service and effectively coordinating teams. Key competencies we value include: * **Quality and Precision:** Ensure every task meets the company’s highest standards. * **Customer Focus:** Deliver exceptional service, always prioritizing customer satisfaction. * **Attitude, Work Ethic, and Teamwork:** Actively collaborate with the team, demonstrating professionalism and accountability in every action. **Required Experience:** * Bachelor’s or technical degree in electrical, mechanical, or industrial engineering, or equivalent engineering technology certification. * Management of distributed field teams (direct and indirect resources) delivering complex electrical and mechanical solutions/services. * Experience with project and/or service management software such as CRM/ERP or Dynamics. * Minimum 5 years in a similar field (AgriTech), with experience in related technologies. * Minimum 5 years in customer service and customer experience improvement. * Experience with servo motor controls (desirable); experience in packaging and/or printing machinery (a plus). * Proficiency in English is a plus. **Additional Information** **You’ll enjoy long-term career opportunities within a globally recognized company and the following benefits:** * Annual Company Bonus. * Employee Referral Bonus. * Longevity Bonus. * National Holiday and Christmas Bonus. * Supplementary Health and Life Insurance. * Parental Leave (up to 8 weeks per internal policy). * Flexible Work Arrangements. * Employee Assistance Program (EAP). * Professional Training and Development. * Global career opportunities with a strong track record of internal promotions. At TOMRA, we value cultural diversity, inclusion of ideas, and individuality to create an outstanding work environment. So, even if you don’t meet all the requirements but possess what it takes, we’d love to meet you!