Santiago Pool Executive

Description

Job Summary: We are seeking a solution-oriented and empathetic executive to provide in-person customer service, guiding clients on health plans and maximizing their benefits. Key Highlights: 1. In-person service that is approachable and clear 2. Comprehensive guidance on health plans 3. A leading company in the health insurance sector **Job Description** ---------------------- Provide approachable and clear in-person service, clarifying doubts regarding the contracted plan and guiding customers on optimal usage. Position Characteristics: A solution-oriented, empathetic executive with strong communication skills, responsible for serving the public in person, practicing active listening, and proactively managing customer requests. The role aims to deliver comprehensive service by guiding customers on plan usage and maximizing benefits under the preferred offering, while ensuring compliance with agreements with healthcare providers. Responsibilities: Outpatient and hospital reimbursement benefits Medical leave processing GES/Cae (Guaranteed Explicit Health Services / Complementary Health Coverage) Health plan guidance Budget review Cash handling **Candidate Requirements** -------------------------- * Availability to travel within Santiago * Empathy * Ability to follow instructions This opportunity is suitable for persons with disabilities. **Selection Process** ------------------------ Our selection process is conducted via Aira — a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to this position 2\. Check your email 3\. Log in to Aira and respond to the requested questions and/or assessments If your profile matches our requirements, we will contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ We are a health insurance company belonging to one of the country’s leading insurance and health benefit groups—and one of the most important in Latin America: the Banmédica Group of Companies. This group comprises state-of-the-art clinics, specialized laboratories, cutting-edge medical centers, health insurance providers (Isapres), and medical rescue units. We have established ourselves as the industry-leading Isapre and among the most stable. Additionally, we offer a wide range of health plans, supplementary benefits, and services tailored to meet the diverse needs of our customers.